Technical Support Engineer – Level 1/2
Jacobian
full-time
Posted on:
Location Type: Hybrid
Location: Munich • Germany
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About the role
- Act as the primary technical support contact for clinics, radiology departments, and hospital IT teams
- Deliver remote troubleshooting, analysis, and resolution for production issues, ensuring uptime and performance while maintaining customer SLAs
- Provide structured case management aligned with escalation and incident processes used in enterprise healthcare environments
- Troubleshoot interoperability across RIS, PACS, EHR, and clinical applications
- Investigate HL7 v2.x, DICOM workflows, FHIR APIs, and REST-based integrations
- Configure and validate data mapping and transmission across systems
- Analyze logs, config files, and network behavior to diagnose stability issues
- Troubleshoot TCP/IP, DNS, routing, and firewalls in Windows/Linux environments
- Work with Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)
- Manage cases aligned with enterprise SLAs and escalation processes
- Contribute to upgrades, release validation, and on-call/weekend coverage
- Maintain SOPs and knowledge base articles for repeatable troubleshooting
Requirements
- First experience in healthcare IT or application support, ideally with RIS/PACS platforms
- Hands-on experience with HL7 v2.x, DICOM, and FHIR/REST-based healthcare interoperability
- Linux & Windows troubleshooting; basic database querying (MSSQL/MySQL)
- Networking fundamentals and protocol-level diagnostics; cloud exposure (AWS/GCP/Azure)
- Familiarity with containerized environments, such as Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)
- Experience with tools such as Jira Service Management, HL7 Inspector, Mirth/Cloverleaf, SQL Studio, and WinSCP
- Professional proficiency in English (C1+) and German (B1+) mandatory, additional languages (French, Spanish, Dutch) a strong plus
Benefits
- We're a fast-growing, AI-driven medical software company in the wake of a recent merger, meaning this is a pivotal moment to join
- You'll be joining a highly skilled, international team spread across multiple regions, made up of people who are invested in doing great work and in each other's success
- Flexible working hours and up to 100% remote work within Germany
- A competitive compensation and benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HL7 v2.xDICOMFHIRREST APIsLinux troubleshootingWindows troubleshootingMSSQLMySQLTCP/IPnetwork diagnostics
Soft Skills
technical supporttroubleshootingcase managementcustomer servicecommunicationproblem-solvingcollaborationattention to detailtime managementadaptability