Jack's Family Restaurants, LP

Field Engineer

• Responsible for driving to various restaurant locations to repair and replace IT equipment.
• Servicing existing equipment, responding to scheduled and emergency service calls.
• Assist in new projects.
• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.

IT Field Service Technician

Marketing

• The Field Marketing Specialist plans and executes local store plans developed to help stores promote brand awareness, sales, and community involvement.
• Works very closely with store General Managers, Area Supervisors and Regional Directors to ensure the flawless execution of local store events and sponsorships.
• Identifies store and community sales growth initiatives.
• Management of Local Store Marketing events to include developing, planning, coordinating logistics, staffing, budget, activation, and utilization of corporate assets when appropriate.
• Support and maintain “marketing culture” in local restaurants through support and education for restaurant managers and their teams, relationship building with Operations teams, and execution of assigned local store marketing activities.
• Implement and train Local Store Marketing tactics that provide marketing support for target or focus stores.
• Collaborates with Field Marketing counterparts to plan and execute various events, projects, etc. when necessary
• Maintains website content as it pertains to events, new store openings, and community news (upload event photos, etc.)
• Responds to all Local Store Marketing and general comments, requests and complaints that are generated through the “Jack’s Listens” portal.
• Maintenance of promotional items, inventory and organization of warehouse and office supplies as needed.
• Facilitates all local store marketing fulfillments from Regional Directors, Brand Manager, and Chief Marketing Officer. This includes, but is not limited to: sponsorship requests, food and general donation requests, premiums allocation, and in-house design and fulfillment of marketing materials as needed.
• Project Management as directed. Could include such functions as: Grand Openings and Other Key Store Events- Development of plans with cross-functional teams consisting of store operations, creative services, development and agency partners, coordination, delivery and execution of all grand opening promotional items, POP, menu boards and DOT signage.
• Corporate sponsorships -logistics, fulfillment of activations, and working the events associated with the sponsorship.
• Delivery- -Work with delivery partner(s) to set up store accounts, order hardware -Manage installation coordination and schedule with all relative departments -Develop and execute a strategy for any unanticipated problems or challenges that arise throughout the field marketing effort.