Jack's Family Restaurants, LP

Director

• Partner directly with the CTO to execute the company’s strategic IT roadmap, ensuring scalability, security, and uptime across all restaurant and corporate systems.
• Lead and mentor IT infrastructure, networking, and support teams to deliver consistent service and proactive issue resolution.
• Oversee all aspects of network infrastructure, including firewall, switch, and access point configuration and management (WatchGuard, Netgear, etc.).
• Lead all aspects of IT security, including endpoint protection, data security, and firewall policy management.
• Partner with internal IT resources to see the successful deployment, maintenance, and support of Point of Sale (POS) and related restaurant systems.
• Lead and develop a high-performing IT infrastructure team, fostering accountability, communication, and continuous improvement.

Director of Information Technology

Field Engineer

• Responsible for driving to various restaurant locations to repair and replace IT equipment.
• Primary focus will be on servicing existing equipment, responding to scheduled and emergency service calls.
• Assist in new projects.
• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• Escalate issues to IT vendors, responsible for follow-up and documenting root cause.

IT Field Service Technician

• We are seeking an experienced IT Field Service Technician to join our team.
• You will be responsible for driving to various restaurant locations to repair and replace IT equipment.
• Your primary focus will be on servicing existing equipment, responding to scheduled and emergency service calls.
• Additionally, you will assist in new projects.
• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.

• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.

• Respond to scheduled and emergency service calls by traveling between restaurant locations
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly
• Take responsibility for after-hour emergency calls on designated on-call days
• Assist in new projects at existing stores and participate in new store builds when necessary
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause
• Complete weekly expense reports
• Maintain the work vehicle in good condition
• Control inventory and perform monthly audits

Manager

• The Real Estate Manager plays a critical role in executing Jack’s growth strategy by identifying, analyzing, and securing new restaurant sites within assigned markets.
• This position manages the full real estate lifecycle—from market planning and site selection through property acquisition, due diligence, and transition to Construction—ensuring all projects align with company objectives and deliver long-term value.
• Develop and execute market planning strategies in collaboration with the CEO, VP of Development, Operations, and Marketing to support the company’s expansion goals.
• Conduct market and trade area studies to assess feasibility of potential sites.
• Conduct site tours and present recommendations to Senior Management.
• Prepare and deliver Site Approval Packages to the Real Estate Committee, including ROI, competitor analysis, forecasting, and demographic data to secure approval.
• Manage and expand a network of real estate brokers to identify sites and execute market penetration strategies.
• Oversee external professionals (brokers, attorneys, engineers, consultants) to complete due diligence and obtain necessary permits and approvals.
• Negotiate LOIs and business terms for potential sites.
• Collaborate with legal counsel to negotiate and execute leases or purchase agreements.
• Ensure compliance with contractual obligations, coordinating with Finance, Accounting, and other departments.
• Develop and maintain schedules for acquisition milestones, inspection periods, and critical deadlines.
• Manage the new restaurant development pipeline, providing regular updates to leadership and cross-functional partners.
• Represent the company with landlords, sellers, and governing agencies, including participation in city meetings and public hearings.
• Support Construction Managers during development by resolving real estate-related issues.
• Monitor lease expirations and negotiate renewals or restructures as needed for remodels and replacements.

Real Estate Manager

• Respond to scheduled and emergency service calls by traveling between restaurant locations
• Perform repairs and replacements on IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones
• Install new cables (ethernet, video wire, etc.) and terminate them properly
• Take responsibility for after-hour emergency calls on designated on-call days
• Assist in new projects at existing stores and participate in new store builds when necessary
• Escalate issues to IT vendors when applicable and follow up, documenting root cause
• Complete weekly expense reports
• Maintain the work vehicle in good condition
• Control inventory and perform monthly audits
• Work a minimum of 40 hours per week, with flexibility for weekends and night shifts

• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.
• Be available for weekends and on-call night shifts as required.

• Drive to various restaurant locations to repair and replace IT equipment.
• Service existing equipment and respond to scheduled and emergency service calls.
• Perform repairs and replacements on Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors and follow up and document root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.