Jack's Family Restaurants, LP

Claims Specialist

• Manage the full lifecycle of all workers’ compensation and general liability claims from initial report through closure
• Ensure all claims are reported promptly and accurately to insurance carriers and third-party administrators (TPAs)
• Serve as the primary point of contact with brokers, insurance adjusters, and legal partners
• Monitor claim status, reserves, and trends; proactively follow up on outstanding items to move claims toward resolution
• Maintain organized, accurate, and confidential claim files and documentation
• Collect, review, and submit required documentation including incident reports, witness statements, medical records (as applicable), wage statements, and investigative materials
• Partner with operations leadership to ensure timely completion of incident documentation
• Track deadlines and ensure compliance with state reporting requirements
• Prepare regular claims reports for your Supervisor, including open claims summaries, aging reports, and reserve tracking
• Coordinate return-to-work documentation and transitional duty tracking in partnership with field leadership

Field Engineer

• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.

Claims Specialist

IT Field Service Technician