Jack's Family Restaurants, LP

Field Engineer

• Drive to various restaurant locations to repair and replace IT equipment.
• Service existing equipment and respond to scheduled and emergency service calls.
• Perform repairs and replacements on Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors and follow up and document root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.

IT Field Service Technician

• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.
• Complete weekly expense reports.
• Maintain the work vehicle in good condition.
• Control inventory and perform monthly audits.
• Be available for weekends and on-call night shifts as required.

• Respond to scheduled and emergency service calls by traveling between restaurant locations
• Perform repairs and replacements on IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones
• Install new cables (ethernet, video wire, etc.) and terminate them properly
• Take responsibility for after-hour emergency calls on designated on-call days
• Assist in new projects at existing stores and participate in new store builds when necessary
• Escalate issues to IT vendors when applicable and follow up, documenting root cause
• Complete weekly expense reports
• Maintain the work vehicle in good condition
• Control inventory and perform monthly audits
• Work a minimum of 40 hours per week, with flexibility for weekends and night shifts