Jacada Travel

Manager

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift.
• Proactively reaching out to clients multiple times during their trip.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Monitoring active bookings for potential issues and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.

Ground Experience Manager – Asia Pacific

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift.
• Proactively reaching out to clients multiple times during their trip.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorizing and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions).

Ground Experience Manager – Europe

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift
• Proactively reaching out to clients multiple times during their trip
• Liaising with DMCs and ground operators to resolve issues quickly
• Logging all client contacts and issues in our CRM
• Monitoring active bookings for potential issues
• Feeding back trends, recurring issues, and DMC performance to the wider team

Ground Experience Manager, Latin America

Chief Marketing Officer

• Oversee the execution of and protection of Jacada's brand identity across all channels and touchpoints for the duration of the contract.
• Ensure all marketing output is consistent with the strategy already in place, evolving it where required with the Managing Director's input.
• Partner with the Sales and Operations Director to keep marketing activity aligned with commercial objectives and the client journey.
• Work closely with the Client Experience Director to ensure that USPs are aligned with on-the-ground delivery.
• Act as final editorial oversight of the Jacada Explorer magazine, ensuring that goals are met and the timeline through commissioning, production, design, print and distribution is followed.
• Oversee Jacada's wider content output - website, blog, email, and social media - ensuring it is on-brand, high quality, and audience-relevant.
• Provide strategic oversight of Jacada's digital marketing activity through the Senior Digital Marketing Manager and their team.
• Own the Jacada website and its development, ensuring that performance is prioritised, the site is appropriately maintained, updated and evolved.
• Own brand-specific digital activity including social media strategy, website content, email marketing, and content-led SEO strategy, including AI optimisation.
• Monitor digital performance, using data to inform decisions and keep activity on track.
• Oversee and be accountable for the optimisation of the performance marketing budget.

Ground Experience Manager – Asia Pacific

Ground Experience Manager – Europe

Ground Experience Manager, Latin America

Marketing Director – Interim, Maternity Cover