Tier 3 Support Engineer
iXsystems
full-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €80,000 - €120,000 per year
About the role
- Provide high-quality, customer-focused solutions that enhance satisfaction, retention, and overall business value
- Work effectively with internal departments to align technical solutions with business objectives
- Partner with department and company leaders to identify, propose, and implement strategies that enhance product offerings and service delivery
- Develop and deliver scalable technical solutions that empower technical staff
- Create and facilitate training sessions to enhance technical knowledge and support capabilities
- Provide expertise in resolving complex technical issues and serve as a trusted resource for frontline support teams
- Train and mentor junior support engineers and staff
- Analyze customer issues, trends, and feedback to inform product development
- Keep detailed records of customer interactions, troubleshooting steps, and resolution processes
- Create and update knowledge base articles and technical documentation
Requirements
- Bachelors degree in Computer Science preferred
- Fluent in English and professionally proficient in German or French (both preferred)
- Deep Expertise in FreeBSD & ZFS
- Enterprise Storage Solutions Proficiency
- Advanced Networking Knowledge
- Multi-OS Proficiency
- Storage Infrastructure Expertise
- Advanced Layer 2 & Layer 3 Networking Skills
- Virtualization Technologies Mastery
- Leadership in Cross-Departmental Initiatives
Benefits
- health, dental, vision, disability, and life insurance
- paid time-off
- 401(k)
- health and flexible spending accounts
- stock purchase plan and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FreeBSDZFSEnterprise Storage SolutionsNetworkingMulti-OSStorage InfrastructureLayer 2 NetworkingLayer 3 NetworkingVirtualization Technologies
Soft skills
customer-focused solutionscollaborationstrategic planningtrainingmentoringproblem-solvingcommunicationleadership
Certifications
Bachelor's degree in Computer Science