Collaborate with business stakeholders and Subject Matter Experts (SMEs) to understand and document requirements, processes, workflows, and objectives
Conduct thorough analyses of existing business systems, processes, and data to identify areas for improvement; map current and future state processes, and perform gap analyses as required
Support technology teams in translating business requirements into technical designs for system enhancements, integrations, and/or new processes
Manage the delivery of small projects, including documenting tasks, assigning due dates, ensuring ownership and accountability of team members to complete the work, and providing regular status updates to peers, leaders and other key stakeholders
Engage with key business stakeholders to identify proper testing and rollout strategies
Assist stakeholders with testing system changes to ensure they meet business requirements and are free of defects
Understand and enforce Ivy’s Change Management process for software and infrastructure changes to Production
Create knowledge base articles, user guides, and process documentation (especially diagrams and workflows)

Requirements

8+ years of experience as a Business Systems Analyst
Experience as a translator with the ability to explain complex technical concepts to non-technical stakeholders
Strong analytical and problem-solving skills
Proficiency in business process modeling and documentation is desired
Project Management skills like organizing, structuring, and reporting on tasks and deliverables are required
Practical knowledge of ITIL framework and ITSM processes
Excellent communication and interpersonal skills across all functions, levels, and technical abilities
Proven ability to lead and motivate a team to achieve project goals
Experience with Microsoft Outlook, Word, Excel, PowerPoint, Visio, and SharePoint; Smartsheet, Jira and Confluence; Power BI is desired but not required
Experience working for a healthcare provider is desired but not required
Experience with Workday HRIS and Financials is desired but not required.

Benefits

Eligibility for full benefits package beginning within your first month of employment
Generous PTO (Paid Time Off) plans and paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business process modelinggap analysissystem enhancementsITIL frameworkITSM processesproject managementanalytical skillsproblem-solving skillstesting strategiesdocumentation

Soft Skills

communication skillsinterpersonal skillsleadershipteam motivationstakeholder engagementorganizational skillsaccountabilitycollaborationtranslating technical conceptsstatus reporting