Ivy Fertility

Business Intelligence Analyst

• Define and execute Ivy Fertility's enterprise BI and analytics strategy aligned with business and clinical priorities
• Partner with IT on the roadmap for completing data warehouse
• Own analytics, dashboards, and self-service reporting companywide
• Establish and manage data governance, definitions, KPI frameworks, and data quality standards
• Partner with IT on the design and build-out of a centralized data warehouse integrating EMRs, billing, RCM, and operational systems
• Partner with IT on vendors, and data providers to ensure reliable and secure data pipelines
• Deliver standardized and ad-hoc reporting to support enterprise decision-making
• Serve as a trusted analytics partner to executive, clinical, and operational leaders
• Build and lead a high-performing BI and analytics team

Director of Business Intelligence

Counselor

• Conduct financial consultations with new and established patients regarding fertility treatment costs, insurance coverage, financial responsibilities, payment plans, and financing options.
• Meet with patients following provider consultations to review recommended treatment plans and associated costs.
• Explain insurance benefits, limitations, exclusions, and out-of-pocket expenses in clear, patient-friendly language.
• Review available financing programs, loan options, and alternative payment solutions for patients with limited or no insurance coverage.
• Assist patients in identifying financial assistance programs and available resources when appropriate.
• Prepare and distribute financial estimates, treatment fee letters, and other financial correspondence.
• Serve as a patient advocate and resource for financial and billing-related questions throughout the treatment process.
• Collect payments and coordinate payment arrangements in accordance with practice policies.
• Other duties as assigned.
• Verify insurance eligibility and benefits, including in-network and out-of-network coverage, copays, deductibles, coinsurance, exclusions, and lifetime maximums.
• Obtain and document insurance benefits through payer websites, telephone inquiries, and other available resources.
• Secure referrals, prior authorizations, predeterminations, and approvals for procedures, surgeries, and fertility treatment cycles.
• Maintain accurate documentation of insurance benefits, authorizations, and coverage determinations within the electronic medical record.
• Monitor authorization status and communicate approvals, denials, and updates to patients, providers, and billing staff.
• Ensure compliance with all commercial insurance and government payer requirements.
• Maintain accurate patient demographic, insurance, and financial information within practice management and EMR systems.
• Document all patient interactions, insurance activity, financial discussions, and account updates.
• Communicate with patients and staff through phone, email, portal messaging, and other communication platforms.
• Respond to inbound patient inquiries regarding insurance coverage, treatment costs, billing concerns, and account status.
• Participate in departmental projects and process improvement initiatives.
• Perform other duties as assigned.

Director of Business Intelligence

Patient Financial Counselor