IVIX

Solution Engineer – Customer Experience

IVIX

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudDockerKubernetesLinuxPython

About the role

  • Lead and execute the end-to-end deployment, setup, and configuration of the IVIX platform in client environments, including both on-premise and SaaS models.
  • Serve as the primary escalation point for deep Level 2 technical support related to deployment, infrastructure, and environmental issues.
  • Collaborate with the Data Solutions team to ensure seamless data integration and configuration to support business intelligence insights.
  • Lead the technical enablement for pre- and post-sale activities, providing expert technical guidance during the POV stage through full enterprise deployment.
  • Provide technical expertise and input to Product and R&D teams to ensure deployment architecture and features align with client requirements and current workflows.

Requirements

  • 5+ years leading technical deployment, DevOps, or SRE teams in a B2G/B2B enterprise software company.
  • Extensive experience installing and deploying software solutions in on-premise, hybrid, or cloud environments, with familiarity with tools like Docker, Kubernetes, and various virtualization platforms.
  • High proficiency in Linux systems and command-line tools.
  • Demonstrable understanding of security and compliance frameworks relevant to government or financial services (e.g., managing a platform that satisfies stringent security standards).
  • Proven ability to establish high-level organizational skills, clarity, and governance across technical delivery and documentation standards.
  • Excellent communication and relationship management skills, capable of interacting effectively with both technical teams and executive customer stakeholders.
  • A proactive approach with strong problem-solving skills, capable of identifying challenges and providing effective, innovative solutions.
  • Familiarity with Python for scripting, data processing, or integrations is a significant advantage.
  • Fluency in Spanish is an advantage.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical deploymentDevOpsSREsoftware installationcloud environmentsLinux systemscommand-line toolsPythondata processingvirtualization platforms
Soft Skills
organizational skillscommunication skillsrelationship managementproblem-solving skillsproactive approachclaritygovernancetechnical guidancecollaborationescalation management