Technical Support Engineer
Ivanti
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Answer complex questions on function and usage of the products via telephone and/or email
- Provide world-class support through a support portal and call queue
- Troubleshoot complex technical issues in customer environments
- Document all interactions and update customers regularly on case status
- Author or revise knowledge articles to capture new solutions
- Collaborate with peers, providing mentorship and actively sharing expertise
Requirements
- 2+ years of experience in a role supporting enterprise IT with an emphasis on customer support
- Excellent interpersonal and communications skills
- Excellent time management, decision making and organization skills
- Expert troubleshooting and reasoning skills
- Proven experience working on critical system down issues and escalations
- A desire for continuous learning and improvement
Benefits
- Strong communication skills are required
- Programs focused on their professional development and career growth
- Contribute toward achievement of team goals and objectives
- Foster a culture where all perspectives are heard, respected, and valued
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportknowledge management
Soft skills
interpersonal skillscommunication skillstime managementdecision makingorganizationmentorshipcollaborationcontinuous learningproblem solving