Customer Success Analyst – Mid-level
iugu
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Provide consultative, personalized support to Key Account clients
- Serve as the primary point of contact between the client and iugu, conducting performance analyses
- Identify and develop revenue opportunities within the client portfolio
- Build and strengthen solid relationships with clients
Requirements
- Experience managing B2B Key Account portfolios within Customer Success teams
- Experience in payments, financial services, or fintechs
- Clear, concise, and persuasive communication
- Strong analytical skills and proficiency in data analysis
- Resilience to manage high-complexity clients
- Genuine interest in innovation and technology
- Empathy to understand clients' pain points and needs
Benefits
- Bradesco health and dental plans
- R$ 1,689.59 credit on a Swile card with options for meals, mobility, or flexible spending
- TotalPass membership for training at various gyms
- Discounted booking for psychological consultations
- Life insurance
- Daily breakfast
- Fresh fruit available daily at the office
- Mini-market with snacks and beverages
- Childcare allowance
- Extended maternity leave of 180 days
- Extended parental leave of 30 days
- Short-term, performance-based incentive
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysis
Soft skills
communicationanalytical skillsresilienceempathy