ITX Corp.

Backend Engineer

• Own Dialogflow CX build-outs: intents, entities, parameters, pages/flows, route groups, events, slot-filling, and contextual handoffs
• Implement secure fulfillment with Cloud Functions/Cloud Run, integrating REST/GraphQL/SDKs, CRMs, search/knowledge, and internal APIs (OAuth2, service accounts, IAM)
• Design resilient conversation logic with a bias to task completion and low friction
• Instrument analytics to track containment, goal completion, drop-offs, and misunderstanding hot-spots
• Continuously tune NLU by training phrases, entity strategy, synonyms, test suites, confusion-matrix-driven improvements
• Ship with confidence using Azure DevOps: CI/CD, versioning, environment promotion (dev/test/prod), and automated regression tests
• Engineer for reliability and scale: timeouts, retries, idempotency, backoffs, and upstream dependency resilience
• Protect user data: PII redaction, least-privilege IAM, Secret Manager, and compliance-aware logging/retention
• Collaborate cross-functionally with UX writers/content designers on copy variants, tone, and accessibility; with product/BA on acceptance criteria and edge cases
• Participate in discovery: clarify requirements, estimate work, surface tradeoffs (cost/latency/complexity), and suggest incremental, testable releases

Senior Conversational AI Engineer, GCP, DialogFlow CX, Python

• Own Dialogflow CX build-outs
• Implement secure fulfillment with Cloud Functions/Cloud Run
• Design resilient conversation logic
• Instrument analytics for tracking
• Continuously tune NLU
• Collaborate cross‑functionally with UX writers/content designers

• Own Dialogflow CX build-outs: intents, entities, parameters, pages/flows, route groups, events, slot‑filling, and contextual handoffs
• Implement secure fulfillment with Cloud Functions/Cloud Run, integrating REST/GraphQL/SDKs, CRMs, search/knowledge, and internal APIs (OAuth2, service accounts, IAM)
• Design resilient conversation logic (disambiguation, repair strategies, guardrails, graceful fallbacks) with a bias to task completion and low friction
• Instrument analytics (Cloud Logging, Error Reporting, BigQuery) to track containment, goal completion, drop‑offs, and misunderstanding hot‑spots
• Continuously tune NLU: training phrases, entity strategy, synonyms, test suites, confusion-matrix‑driven improvements
• Ship with confidence using Azure DevOps: CI/CD, versioning, environment promotion (dev/test/prod), and automated regression tests
• Engineer for reliability and scale: timeouts, retries, idempotency, backoffs, and upstream dependency resilience
• Protect user data: PII redaction, least‑privilege IAM, Secret Manager, and compliance-aware logging/retention
• Collaborate cross‑functionally with UX writers/content designers on copy variants, tone, and accessibility; with product/BA on acceptance criteria and edge cases
• Participate in discovery: clarify requirements, estimate work, surface tradeoffs (cost/latency/complexity), and suggest incremental, testable releases

• Design and implement conversational experiences on Dialogflow CX
• Own Dialogflow CX build-outs: intents, entities, parameters, pages/flows
• Implement secure fulfillment with Cloud Functions/Cloud Run
• Collaborate cross‑functionally with UX writers/content designers
• Engineer for reliability and scale: timeouts, retries, idempotency
• Participate in discovery: clarify requirements, estimate work

Content Manager

• Architect content strategies supporting business objectives
• Provide editorial feedback and ensure alignment with brand voice
• Draft and revise long-form and short-form content
• Conduct SEO and audience research
• Adopt new tools and techniques for improvement

Senior Conversational AI Engineer, GCP, DialogFlow CX, Python

Senior Conversational AI Engineer, GCP, DialogFlow CX, Python

Senior Conversational AI Engineer, GCP, DialogFlow CX, Python

Senior Conversational AI Engineer, GCP, DialogFlow CX, Python

Content Strategist