Senior Service Desk Engineer
ITVET Technology Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Bishops Stortford • United Kingdom
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Salary
💰 £40,000 - £50,000 per year
Job Level
About the role
- Act as the highest technical escalation point within the service desk
- Act as a key technical authority for Change Requests and Technical Validations
- Take ownership of major incidents
- Provide technical guidance, mentoring, and support
- Maintain exceptional customer service standards
Requirements
- Experienced MSP professional
- Problem-solving skills
- Technical leadership abilities
- Exceptional customer service standards
Benefits
- Private healthcare
- Fitness/wellbeing allowance
- Enhanced pension contributions
- Life and critical illness cover
- 31 days holiday allowance
- Employee assistance programme
- Enhanced parental leave
- 2 wellbeing leave days
- Additional paid leave days for volunteering
- Free parking
- Free breakfast, lunch and snacks
- Games area
- Busy social calendar
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem-solving skillstechnical leadership abilitiesexceptional customer service standards