L1 NOC Engineer
ITtude
full-time
Posted on:
Location Type: Remote
Location: North Macedonia
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Job Level
About the role
- Monitor multiple systems and platforms for alerts, warnings, and performance issues
- Receive and respond to inbound client phone calls reporting technical problems
- Review and manage service tickets created via email, web portal, and system integrations
- Triage incoming tickets, assess impact and urgency, and assign appropriate priority levels
- Escalate issues when required while maintaining ownership and clear communication
- Troubleshoot and diagnose network, server, and infrastructure-related issues
- Perform root cause analysis and work incidents through to resolution
- Document findings, actions taken, and resolutions clearly within the ticketing system
- Communicate effectively with clients regarding status, progress, and resolution
- Perform patch management on servers and related infrastructure
- Apply firmware updates to network devices, including: Switches, Firewalls, Wireless access points
- Support proactive monitoring and maintenance activities to reduce future incidents
- Participate in a 24x7 operational environment with scheduled shifts
- Conduct structured shift handovers at the beginning and end of each shift
- Ensure continuity of service by clearly communicating open issues, risks, and priorities
Requirements
- Minimum of 1 year of experience in Information Technology
- Hands-on experience with Juniper Networks (required)
- Strong troubleshooting and diagnostic skills
- Ability to prioritize tasks and manage multiple issues simultaneously
- Excellent written and verbal communication skills
- Willingness and ability to learn new tools and technologies, including: Infoblox, Apstra, Mist AI, LogicMonitor, ConnectWise PSA
- Experience with Microsoft Azure (preferred)
- Experience with VMware environments (preferred)
- Experience with Palo Alto firewalls (preferred)
- Prior experience in a NOC or managed services environment (preferred)
Benefits
- 23 days of paid vacation
- Private health insurance (UNIQA)
- Wellbeing support program (FitKit)
- Continuous training and professional development to support long-term growth
- Structured onboarding with a welcome swag package
- Regular team-building events that strengthen connection and teamwork
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnostic skillspatch managementroot cause analysisnetwork issuesserver issuesinfrastructure issuesJuniper NetworksMicrosoft AzureVMware
Soft skills
communication skillsprioritizationtask managementownershipclient communicationproblem-solvingteam collaborationadaptabilitytime managementshift handover