ITtude

Android Engineer

• Develop and maintain Android applications
• Collaborate with cross-functional teams to deliver high-quality software
• Participate in code reviews
• Stay updated with the latest mobile technologies and trends

Android Developer

Network Operations

• Monitor multiple systems and platforms for alerts, warnings, and performance issues
• Receive and respond to inbound client phone calls reporting technical problems
• Review and manage service tickets created via email, web portal, and system integrations
• Triage incoming tickets, assess impact and urgency, and assign appropriate priority levels
• Escalate issues when required while maintaining ownership and clear communication
• Troubleshoot and diagnose network, server, and infrastructure-related issues
• Perform root cause analysis and work incidents through to resolution
• Document findings, actions taken, and resolutions clearly within the ticketing system
• Communicate effectively with clients regarding status, progress, and resolution
• Perform patch management on servers and related infrastructure
• Apply firmware updates to network devices, including: Switches, Firewalls, Wireless access points
• Support proactive monitoring and maintenance activities to reduce future incidents
• Participate in a 24x7 operational environment with scheduled shifts
• Conduct structured shift handovers at the beginning and end of each shift
• Ensure continuity of service by clearly communicating open issues, risks, and priorities

L1 NOC Engineer

Network Engineer

• Own and manage a queue of incidents and service requests related to network technologies
• Respond to customer-initiated incidents of varying priority and complexity
• Respond to alerts generated by monitoring systems and tools
• Review, fulfill, and implement network changes and service requests
• Provide clear, timely updates to customers and internal stakeholders
• Use remote access tools to troubleshoot and administer network systems at customer sites
• Diagnose and resolve complex network issues across diverse environments
• Apply best practices for configuration, security, and performance optimization
• Support proactive network maintenance and improvement initiatives
• Participate in a 1-week on-call rotation approximately once every 10–12 weeks
• Perform occasional work outside of standard business hours as required by customers
• Support occasional local on-site work when customer needs require it
• Participate in team meetings, knowledge sharing, and continuous improvement initiatives
• Perform additional duties as assigned

Android Developer

L1 NOC Engineer

Senior Network Engineer – N Macedonia