ITS Logistics

Sales

• Lead and develop a high-performing account management organization focused on customer retention, expansion, and profitability.
• Establish and execute a strategic vision for account management aligned with company growth objectives.
• Build and maintain executive-level relationships with key customers and stakeholders.
• Drive revenue growth through account expansion, cross-selling, upselling, and strategic account planning.
• Partner closely with Sales leadership to ensure seamless customer transitions and ongoing account success.
• Develop customer engagement strategies that enhance customer satisfaction, loyalty, and long-term retention.
• Monitor customer health metrics, retention trends, and account performance to proactively address risks and opportunities.
• Collaborate with Operations and Product teams to ensure customer expectations are consistently exceeded.
• Lead executive business reviews with strategic customers and represent ITS Logistics in high-level customer engagements.
• Develop and implement scalable processes, reporting, and performance metrics for the account management organization.
• Leverage analytics and customer insights to drive strategic decision-making and continuous improvement.
• Mentor and develop future leaders within the organization.
• Provide executive leadership with visibility into customer performance, growth opportunities, retention forecasts, and strategic initiatives.
• Foster a culture of accountability, customer obsession, collaboration, and operational excellence.

SVP of Enterprise Sales

• Own new business development for Distribution & Fulfillment solutions.
• Prospect, qualify, and close complex warehouse and fulfillment opportunities, including omnichannel, B2B, B2C, retail compliance, and value-added services.
• Lead strategic discovery conversations to understand inventory profiles, order flow, network design, service expectations, and cost drivers.
• Partner with Solutions Engineering, Operations, and Pricing to design scalable, executable fulfillment solutions.
• Present and defend solutions with confidence, positioning ITS as a long-term supply chain partner—not a transactional provider.
• Manage the full sales cycle from initial outreach through proposal, negotiation, and close.
• Leverage access to ITS’s transportation portfolio to support broader supply chain conversations and cross-sell where it strengthens the solution.
• Build and maintain a healthy pipeline through outbound prospecting, referrals, consultants, and industry relationships.
• Use HubSpot CRM to manage pipeline, forecasting, and activity tracking.
• Collaborate closely with Marketing to support targeted campaigns, content topics, and outbound outreach efforts that drive awareness, demand, and pipeline for Distribution and Fulfillment solutions.
• Develop long-term customer relationships that drive expansion, retention, and multi-solution adoption.

SVP of Enterprise Sales

VP, Solutions Sales – Distribution & Fulfillment – Food & Bev