ITS Logistics

Account Manager

• Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships.
• Manage and grow existing accounts by identifying upsell and cross-sell opportunities across ITS service offerings.
• Partner with internal operations and sales teams to deliver best-in-class service and solutions.
• Monitor account performance, KPIs, and service metrics to ensure customer expectations are met or exceeded.
• Conduct regular business reviews with customers to assess performance, identify opportunities, and align on goals.
• Proactively address customer issues, risks, and service gaps with urgency and accountability.
• Track and manage account pipelines, forecasts, and growth initiatives.
• Maintain accurate documentation, reporting, and forecasting within CRM and internal systems.
• Represent ITS Logistics professionally in customer meetings, calls, and on-site visits as needed.

VP, Enterprise Account Manager