Managed Services Consultant
ITRS Group
full-time
Posted on:
Location Type: Hybrid
Location: Makati City • Philippines
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About the role
- Monitor ITRS components in the client environment and resolve issues with assistance when required to ensure uptime and Client SLAs are met.
- Resolve Client Queries with guidance from senior team members in providing clients with the information they need to use ITRS products as well as implementing changes to deliver the latest monitoring for the client.
- Resolve Client Incidents by investigating and resolving issues with ITRS components in the client environment with guidance from senior team members when required.
- Respond to Client Configuration Requests by gathering requirements and helping the client configure Geneos implementing within client SLA with the guidance from senior team members when required.
- Proactively provide ideas and suggestions to improve and build on the service and delivery of Managed Services for our clients as well as the effectiveness of services, software and solutions delivered by ITRS as a whole.
Requirements
- Service-oriented focus with 6 years’ experience in a client-facing role in financial institutions or vendors.
- Project management experience and the ability to manage client expectations and issues.
- Experience in continuous improvement.
- Excellent interpersonal, written, and verbal English communication skills.
- Exposure to Business Analysis processes.
- Experience with modern operating systems (Linux, Solaris, Windows), databases (Oracle, SQL), scripting languages (Bash, Perl, PowerShell, Python), IT Service Management tools (ServiceNow, Remedy), and deployment tools (Chef, Ansible, Jenkins).
- Knowledge of IT monitoring software and major financial applications (e.g., Market data, FIX).
- Experience using or administering monitoring tools like Geneos, BMC Patrol, AppDynamics, Nagios, Elastic.
- Willing to work on a shifting schedule in a hybrid setup, with onsite reporting at least twice per week at our Makati office.
Benefits
- - Health Insurance for you and your dependants
- - Supplemental Medical Claim
- - Employee Assistance Programme
- - Retirement Plan
- - Flexible Hybrid Working
- - Enhanced Parental Leave
- - Life Assurance
- - Subsidies and Allowances
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxSolarisWindowsOracleSQLBashPerlPowerShellPythonIT monitoring software
Soft Skills
service-oriented focusclient-facing experienceproject managementclient expectation managementcontinuous improvementinterpersonal communicationwritten communicationverbal communicationbusiness analysisproblem-solving