Itron, Inc.

Utility Account Manager

Itron, Inc.

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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About the role

  • The Utility Account Manager serves as a primary point of connection between Itron and the utility stakeholders who rely on our EP&R SaaS solutions.
  • In this role, you will build and grow strategic client relationships, act as a trusted advisor, and ensure clients are positioned to get the greatest value from our products.
  • You will serve as an advocate for our customers—promoting a customer‑centric mindset—while engaging collaboratively across internal teams to deliver exceptional, innovative, and accountable service.
  • Develop deep subject‑matter expertise across Itron’s EP&R suite to confidently guide clients and internal partners.
  • Build, strengthen, and maintain collaborative, trust‑based client relationships across all assigned accounts.
  • Lead training and onboarding activities for new clients in partnership with our delivery team to ensure a smooth, agile transition onto EP&R platforms.
  • Conduct client‑specific business analysis to identify opportunities for optimization and recommend solutions aligned with customer goals.
  • Act as a customer advocate by providing thoughtful recommendations for product enhancements, service improvements, and process efficiencies.
  • Support product delivery through training, guidance, troubleshooting, and ongoing client enablement.
  • Create and contribute to training materials, client resources, and best‑practice documentation.
  • Partner with Customer Support and Service Provider teams to understand client‑specific environments, helping tailor solutions and support approaches.
  • Collaborate with Product and Engineering teams to communicate client needs, prioritize enhancements, and influence development roadmaps.
  • Participate in storm‑response activities as part of the EP&R storm‑support team, including: Signing up for storm shifts (which may include nights, weekends, or holidays). Serving as a communication bridge between utility clients and contractors. Providing real‑time user assistance and data insights. Contributing to after‑action reviews and continuous improvement initiatives.

Requirements

  • Minimum 3 years of experience in a professional services, account management, customer success, or related client‑facing environment.
  • Bachelor’s degree in business, communication, or a related field.
  • Demonstrated ability to build authentic, mutually beneficial relationships with diverse stakeholders.
  • Strong analytical, problem‑solving, and critical‑thinking skills.
  • High level of personal accountability, independence, and initiative; proven ability to work with minimal direction.
  • Ability to adapt quickly, work confidently across varied personalities, and navigate dynamic situations—including during storm‑response events.
  • Excellent communication skills with the ability to translate complex concepts for diverse audiences.
  • Willingness to travel up to 20% as needed.
Benefits
  • financial, social, health and wellbeing programs
  • paid vacation
  • 401k matching
  • employee stock purchase program
  • hybrid work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcustomer advocacyanalytical skillsproblem-solvingcritical thinkingpersonal accountabilityindependenceinitiativeadaptabilitycommunication skills
Certifications
Bachelor’s degree