iTron

Manager

• Manage a portfolio of enterprise-level customer accounts, fostering long-term relationships that deliver measurable value and ensure timely renewals and revenue growth
• Navigate complex, matrixed organizations to identify key stakeholders and develop strategic relationships that deepen customer commitment
• Create and execute Success & Engagement Plans based on customer objectives and priorities, driving adoption and measurable outcomes
• Lead customer-facing engagements such as Quarterly Business Reviews, best practice workshops, executive briefings, and regular touchpoints
• Proactively identify and mitigate risks to renewals, long-term relationships, or successful outcomes
• Serve as the primary point of contact and escalation path for customers, ensuring timely and proactive resolution of issues
• Monitor customer health and value realization through usage data, satisfaction metrics, and feedback collection
• Communicate account status and engagement progress to internal stakeholders, ensuring transparency and alignment
• Advocate for customer needs within cross-functional teams, including Development, Product Management, Professional Services, Sales, Marketing, and Support
• Conduct regular remote and in-person meetings (US and Canada) to understand business requirements and identify growth opportunities
• Support development of technical education, marketing, and sales materials for onboarding, engagement, and adoption

Engagement Manager