iTron

Electrical Engineer

• Design and validate precision analog and power circuitry for high-voltage (up to 240 V) electricity metering applications
• Develop AC-to-DC power supplies, including magnetics, isolation, protection, and efficiency optimization
• Perform hands-on prototype builds, debug, and characterization using lab and environmental test equipment
• Minimize RF emissions while optimizing cost
• Drive root-cause analysis, support regulatory compliance, and contribute to manufacturing test and calibration strategies
• Collaborate with firmware, systems, mechanical, compliance, and manufacturing teams throughout the product lifecycle
• Participate in design reviews and mentor junior engineers

Staff Electrical Engineer

Product Marketing

• Plan, execute, and manage integrated marketing programs and campaigns across multiple lines of business, ensuring alignment with business priorities and customer needs.
• Develop clear, differentiated market positioning and messaging that authentically communicates the value of Itron’s technology solutions.
• Create and contribute content for newsletters, advertising, promotional programs, trade shows, events, and digital marketing channels, with a strong focus on customer impact.
• Collaborate with corporate marketing to coordinate resources, execute campaigns, and track performance against defined goals and metrics.
• Identify, recommend, and help secure opportunities to promote Itron solutions through industry associations, events, sponsored media, and content campaigns; analyze results to optimize performance and investment.
• Support the development and execution of Itron‑led and industry‑sponsored lead generation and awareness initiatives.
• Develop and promote sales enablement tools, content, and training for direct and channel sales teams to support new customer acquisition and revenue growth.
• Analyze marketing performance data (e.g., campaign results, conversion rates, digital engagement) to continuously improve strategies and outcomes.
• Contribute content to internal and external communications, including email campaigns, newsletters, articles, and web content.
• Partner with sales teams and customers to develop case studies, testimonials, videos, awards submissions, and other proof‑point assets.
• Collaborate with corporate marketing and sales to identify and secure speaking and thought‑leadership opportunities that elevate Itron’s industry presence.

Product Marketing Specialist

Solutions Engineer

• Design, implement, and continuously improve scalable enterprise support processes aligned with Itron’s customer‑first values
• Define SLAs, severity classifications, escalation paths, and communication frameworks
• Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution
• Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle
• Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality
• Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service
• Develop dashboards, operational metrics, and executive‑level reporting that offer transparent insights for internal and customer stakeholders
• Serve as the escalation point for high‑severity issues requiring technical, operational, or cross‑functional intervention
• Uphold enterprise‑grade responsiveness and problem‑solving to maintain customer trust in critical infrastructure environments
• Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them
• Represent customer support themes and insights within product, engineering, and solution‑planning forums
• Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices
• Assist with troubleshooting during early deployments to ensure smooth transitions to steady‑state operations
• Act as a subject‑matter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding
• Own ongoing support for customer‑specific configurations, integrations, environments, and deployed solutions
• Ensure seamless transition from implementation to long‑term support with high‑quality documentation and knowledge handoff
• Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value
• Serve as a long‑term technical support point of contact for enterprise customers
• Manage and develop India‑based support representatives, fostering an accountable, collaborative, and growth‑oriented culture
• Set clear expectations for performance, quality, SLAs, and customer communication
• Provide coaching, continuous feedback, and career development opportunities
• Partner with Engineering leadership to maintain effective escalation workflows and operational alignment
• Build a scalable global support coverage model that meets the needs of a growing enterprise customer base
• Participate in hiring as support volume and team capacity expand

Technical Support & Solutions Manager

Manager

• Manage a portfolio of enterprise-level customer accounts, fostering long-term relationships that deliver measurable value and ensure timely renewals and revenue growth
• Navigate complex, matrixed organizations to identify key stakeholders and develop strategic relationships that deepen customer commitment
• Create and execute Success & Engagement Plans based on customer objectives and priorities, driving adoption and measurable outcomes
• Lead customer-facing engagements such as Quarterly Business Reviews, best practice workshops, executive briefings, and regular touchpoints
• Proactively identify and mitigate risks to renewals, long-term relationships, or successful outcomes
• Serve as the primary point of contact and escalation path for customers, ensuring timely and proactive resolution of issues
• Monitor customer health and value realization through usage data, satisfaction metrics, and feedback collection
• Communicate account status and engagement progress to internal stakeholders, ensuring transparency and alignment
• Advocate for customer needs within cross-functional teams, including Development, Product Management, Professional Services, Sales, Marketing, and Support
• Conduct regular remote and in-person meetings (US and Canada) to understand business requirements and identify growth opportunities
• Support development of technical education, marketing, and sales materials for onboarding, engagement, and adoption

Staff Electrical Engineer

Product Marketing Specialist

Technical Support & Solutions Manager

Engagement Manager