Iterable

Mid-Market Customer Success Manager

Iterable

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $81,500 - $118,000 per year

About the role

  • Proactively manage a book of Mid Market level ($70K - 250K+ ARR) Iterable customers
  • Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
  • Maintain a trusted advisor relationship with each assigned client
  • Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction
  • Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
  • Work with the Support team and other cross functional teams to triage any issues faced by your customers
  • Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable
  • Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions

Requirements

  • Ability to proactively own the entire customer experience, from onboarding through expansion
  • Exceptional communication and interpersonal skills
  • Comfort with presenting complex information to executives
  • Strong ability to understand technical concepts and problem-solve
  • Desire to teach new customers about the platform
  • Passion for startups, software, and SaaS products
  • Willingness to travel up to 25% of the time
  • Experience with email marketing, push or SMS software
  • Familiarity with technologies like APIs, HTML, CSS, and Javascript
Benefits
  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Community Impact Days
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance
  • Monthly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
email marketingpush softwareSMS softwareAPIsHTMLCSSJavaScript
Soft Skills
communication skillsinterpersonal skillsproblem-solvingpresentation skillscustomer experience management