IT Support Analyst

Iterable

full-time

Posted on: 1/14/2026

Location Type: Remote

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💰 $55 - $75 per hour

About the role

Ensure core and cross functional business systems are optimized, integrated and delivering value to the wider organization.
Analyze business processes and identify data-driven improvements that turn into scalable successful solutions.
Act as an important link between our business units and IT’s enterprise application management function while supporting Iterators with day to day end user support tasks.
Help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies.
Provide technical support and guidance to Iterators.
Contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.
Manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.
Ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues.
Document and maintain IT processes and procedures, ensuring they remain up to date and accurate.

Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
Experience working with People Operation teams supporting platform, process and operations enablement.
Familiarity with Identity and Access Management (IAM) concepts.
Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisprocess improvementtechnical supportuser account managementIdentity and Access Management

written communicationverbal communicationmulti-taskingproject coordinationattention to detail