Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Collaborate closely with Engineering to support internal API integrations and custom tooling development.
Analyze support trends and identify opportunities to improve tooling and reduce manual work.
Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.
Document findings and contribute to the team's knowledge base.

Requirements

1-3 years of experience in a technical support engineering role or a similar role.
Proficiency in scripting or programming languages.
Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp.
Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
Passion for building internal tools, automation, and improving operational efficiency.
Excellent analytical and communication skills.
Comfortable working in a fast-paced, cross-functional environment.

Benefits

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

scripting languagesprogramming languagesAPIsHTMLJavaScriptCSSDNSSPFDKIMDMARC

Soft skills

analytical skillscommunication skillsproblem-solvingcollaborationadaptabilityattention to detailcustomer supporttechnical supportoperational efficiencyprocess improvement