Itential

Solutions Engineer

• Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.
• Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.
• Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts.
• Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.
• Utilize Spec Driven Development on engagements capturing intent as a clear spec before building.
• Perform technical discovery and solution orchestration to create successful production automations at scale.
• Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.
• Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.

Full-stack Engineer

• Develop, deploy, and maintain robust and scalable software applications.
• Design solutions with a focus on performance, reliability, and scalability.
• Collaborate with engineering teams to translate requirements into technical specifications.
• Independently handle components of software projects; from conceptualization to implementation.
• Conduct code and design reviews to ensure code quality and share knowledge among peers.
• Continuously improve existing systems and processes through automation and code optimization.
• Stay updated with emerging technologies and apply them to improve operations and efficiency.

Software Development Engineer II

Program Manager

• Lead and Deliver Complex, Multi-Team Programs
• Oversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives.
• Manage program timelines, milestones, and deliverables with high accountability.
• Monitor progress and ensure programs stay on time, within scope, and within budget.
• Execute programs using both Agile and Waterfall methodologies as appropriate.
• Drive Cross-Functional Alignment
• Coordinate across engineering, product, operations, and business teams to ensure shared understanding and execution.
• Translate business requirements into actionable technical requirements.
• Facilitate communication between technical and non-technical stakeholders.
• Manage Risks, Dependencies, and Issues
• Identify program risks early and develop mitigation strategies.
• Escalate blockers and resolve cross-team issues to maintain delivery momentum.
• Build and Maintain Program Structure and Governance
• Develop and manage program schedules, roadmaps, and documentation.
• Establish standards, processes, and best practices for program execution.
• Communicate Program Status and Outcomes
• Provide regular updates to leadership on progress, risks, and strategic impact.
• Support Strategic Planning and Long-Term Vision
• Help define high-level goals, roadmaps, and success metrics for programs.
• Evaluate program strengths and weaknesses to drive continuous improvement.

Project Manager

• Lead the end-to-end delivery of customer-facing implementation projects, ensuring they are completed on time, within scope, and on budget.
• Serve as the primary point of contact for customers throughout the engagement, coordinating internal resources, managing risks, and driving accountability across cross-functional teams.
• Forecast revenue, manage margins, and maintain overall project financial health.
• Define success criteria and objectives with stakeholders and ensure technical feasibility.
• Secure and allocate resources; build and maintain detailed project plans.
• Manage scope, schedule, and cost changes; track and report project performance.
• Lead customer-facing status meetings and produce status reports.
• Manage client and stakeholder relationships throughout the project lifecycle.
• Identify, manage, and escalate project risks and dependencies.
• Maintain comprehensive project documentation.
• Collaborate with PM peers to improve efficiency on processes.
• Build customer relationships to support future sales opportunities.
• Create and present project dashboards to internal and external stakeholders.
• Perform other related duties as assigned.

Senior Project Manager

• Develop, deploy, and maintain robust and scalable automation platform services in Go.
• Design software with a focus on performance, reliability, and scalability.
• Collaborate with engineering teams to translate network automation requirements into technical specifications.
• Independently own components from design through production delivery.
• Conduct code and design reviews to uphold Go idioms, concurrency safety, and API consistency.
• Continuously improve platform reliability through automation, refactoring, and optimization.

Software Development Engineer II – Automation

Support Engineer

• Develop deep technical expertise in the Itential Automation Platform and supporting technologies.
• Own customer issues end-to-end, from triage through resolution, ensuring accountability and timely follow-through.
• Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments.
• Reproduce customer issues by installing and configuring platform components (Node.js, MongoDB, RabbitMQ, Redis).
• Build and maintain test environments using virtual machines, Docker, and Kubernetes.
• Act as an escalation point for high-impact or production-critical issues, coordinating across internal teams.
• Partner with Engineering to document defects, provide reproducible scenarios, and track issues through resolution.
• Communicate clearly and effectively with customers via Jira Service Management, email, and meetings.
• Meet defined SLAs while maintaining a high standard of quality in issue handling and updates.
• Contribute to documentation, identify issue trends, and drive improvements in product quality and support processes.
• Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and holidays (on-call means being available, not actively working).

Solutions Engineer

Software Development Engineer II

Program Manager

Senior Project Manager

Software Development Engineer II – Automation

Product Support Engineer