itel

Product Specialist

• Maintain and update the product data catalog, including product descriptions, specifications, and pricing information.
• Work closely with product managers, subject matter experts, and lab operations to deepen understanding of product features and contribute toward continuous improvement efforts.
• Collaborate with cross-functional teams to gather and analyze data, and to ensure data accuracy and completeness.
• Follow established data standards, guidelines, and procedures to ensure reliable and timely product data is maintained across all platforms.
• Proactively maintain relationships with vendor partners and collaborate to secure necessary data and samples.
• Assist in the generation of accurate and compelling product information, including product descriptions, specifications, user guides, FAQs, knowledge base articles, and marketing collateral.
• Research and compile insights on manufacturers, products, and industry trends to support strategic decision-making.
• Conduct regular audits of existing product information to identify and address gaps, inaccuracies, and improvement opportunities.
• Serve as a product information subject matter expert, providing guidance and support to cross-functional teams.
• Work closely with the customer experience department in addressing inquiries related to product data and providing accurate information to enhance customer satisfaction.

Product Data Specialist

Data Engineer

• Lead the design, development, and implementation of scalable data pipelines and infrastructure using Azure Databricks, Azure Data Factory, SQL Server, Salesforce integrations, and related technologies
• Develop and maintain both OLTP and dimensional data models based on business requirements, applying Kimball and Inmon methodologies as appropriate
• Optimize data storage and retrieval performance across SQL Server and cloud data platforms
• Integrate data from Salesforce and other SaaS applications via APIs and extraction workflows
• Implement and maintain batch and real-time data processing architectures
• Participate in code and architecture reviews to ensure adherence to data engineering standards and best practices
• Analyze and troubleshoot data pipeline and performance issues, providing timely and effective solutions
• Contribute to the continuous improvement of data engineering practices, tools, and processes
• Stay current with emerging trends in cloud data platforms and identify opportunities for innovation
• Champion comprehensive documentation of data architecture, lineage, and modeling decisions
• Facilitate knowledge sharing and mentorship across the team; engage cross-functionally to align on architectural vision
• Drive adoption of best practices including data governance, quality, security, and compliance standards
• Lead initiatives to reduce technical debt and improve pipeline performance and cost efficiency.

Data Engineer III

Operations

• Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met
• Confirms completion of estimate, support components, billings, and close out the file
• Completes the estimate by providing a valuation of wood cabinetry and/or furniture
• Follows-up on incomplete file submissions
• Communicates any next steps to other team members
• Assists Operations Manager with analysis of team metrics, such as cycle times
• Assesses ways that various processes can be streamlined or automated and propose these changes to the Operations Manager
• Delivers clear, accurate estimates and replacement valuations that meet the submitter’s needs

Product Data Specialist

Data Engineer III

Operations Specialist