iTech AG

Organization Change Manager

iTech AG

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ServiceNow

About the role

  • Serve as an embedded member of the ServiceNow development team, supporting sprint and release activities
  • Execute OCM activities aligned to system development timelines (e.g., releases, feature rollouts)
  • Conduct stakeholder analysis and assess change impacts at the feature and process level
  • Support communication planning and execution tied to specific releases.
  • Develop and deliver instructor-led and virtual training sessions aligned with system releases
  • Provide basic ServiceNow platform training and role-based process training (HAM, SAM, ITOM)
  • Adapt training content quickly based on evolving requirements in an Agile environment
  • Support training evaluations and continuous improvement
  • Create practical, task-based job aids and quick reference guides for end users
  • Document workflows and procedures directly tied to implemented ServiceNow features
  • Ensure documentation is clear, concise, and compliant with Section 508 accessibility standards
  • Maintain and update materials in alignment with iterative releases
  • Partner daily with developers to understand system changes
  • Participate in Agile ceremonies (e.g., sprint planning, demos) as needed
  • Translate technical requirements and configurations into user-friendly materials
  • Provide post-release support, including office hours and user assistance
  • Other duties as assigned

Requirements

  • 3–6 years of experience in Organizational Change Management, training, or user adoption roles
  • Experience working as a hands-on contributor within a delivery or project team
  • Experience supporting federal government clients or regulated environments
  • Familiarity with ServiceNow platform (HAM, SAM, ITOM exposure preferred)
  • Experience developing training materials, job aids, and user documentation
  • Strong communication and facilitation skills
  • Ability to obtain and maintain a Public Trust Security Clearance.
  • US Citizenship is required.
Benefits
  • iTech AG is an Equal Opportunity Employer.
  • Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Organizational Change Managementtraining developmentuser documentationAgile methodologyServiceNowHAMSAMITOMstakeholder analysischange impact assessment
Soft Skills
communication skillsfacilitation skillsadaptabilitycollaborationcontinuous improvementtraining evaluationuser assistancedocumentation clarityconcisenessproblem-solving
Certifications
Public Trust Security Clearance