Business Analyst – ServiceNow
iTech AG
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Tech Stack
About the role
- Engage with stakeholders to gather, document, and validate business requirements
- Translate business needs into clear, structured user stories with acceptance criteria
- Conduct process analysis and identify improvement opportunities
- Facilitate workshops, discovery sessions, and backlog grooming sessions
- Document functional requirements, process flows, and use cases
- Analyze and define requirements across ServiceNow module
- Understand platform capabilities and recommend standard OOB solutions where possible
- Support UAT planning and execution
- Assist in release documentation and change communications
- Ensure alignment with platform governance and best practices established by iTech AG
- Other duties as assigned
Requirements
- 3–5 years of experience as a Business Analyst
- Minimum 2–3 years of experience working within the ServiceNow ecosystem
- Experience writing user stories in Agile environments
- Strong understanding of ServiceNow platform fundamentals
- Experience supporting end-to-end ServiceNow implementations or enhancements
- Ability to work cross-functionally with business and technical stakeholders
- Strong documentation and communication skills
- Must be able to pass a company background check
- Ability to obtain and maintain a public trust with future project placement
- Bachelor’s degree
Benefits
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business requirementsuser storiesacceptance criteriaprocess analysisfunctional requirementsprocess flowsuse casesUAT planningServiceNowAgile
Soft Skills
stakeholder engagementcommunicationdocumentationcross-functional collaborationfacilitation
Certifications
Bachelor’s degree