iTech AG

ServiceNow Platform Administrator

iTech AG

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Tech Stack

ServiceNow

About the role

  • Lead the stand up and ongoing administration of a new ServiceNow instance
  • Configure core system settings including users, roles, groups, access controls, and system properties
  • Establish environment strategy across development, test, and production
  • Configure LDAP integration for user provisioning
  • Implement SSO authentication using SAML or OAuth
  • Install and maintain MID Servers
  • Configure standard out of the box workflows and module settings
  • Configure and administer Hardware Asset Management lifecycle settings
  • Configure Software Asset Management normalization and compliance features
  • Deploy and administer ITOM Discovery and CMDB population
  • Maintain CMDB data integrity and governance controls
  • Ensure alignment with ServiceNow leading practices
  • Develop and execute structured testing plans for platform changes
  • Support regression testing prior to releases and upgrades
  • Partner with stakeholders to coordinate user acceptance testing
  • Validate integrations including LDAP SSO and Discovery
  • Document testing results and ensure audit readiness
  • Maintain instance health, performance, and security
  • Manage role based access controls
  • Support upgrades and patching activities
  • Create documentation, standards, and runbooks
  • Establish governance and change management processes
  • Partner with IT, Security, Procurement, and Operations stakeholders
  • Establish update set and release management processes

Requirements

  • 3+ years of ServiceNow administration experience
  • Experience setting up or supporting a new ServiceNow instance
  • Hands on experience with LDAP integration
  • Hands on experience configuring SSO authentication
  • Experience installing and maintaining MID Servers
  • Familiarity with HAM SAM or ITOM modules at an administrative level
  • Experience using Automated Test Framework
  • Bachelor's degree
  • ServiceNow CSA
Benefits
  • Equal Opportunity Employer
  • Reasonable accommodations for individuals with disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow administrationLDAP integrationSSO authenticationMID ServersHardware Asset ManagementSoftware Asset ManagementITOM DiscoveryCMDB populationAutomated Test Frameworktesting plans
Soft Skills
stakeholder coordinationdocumentationgovernancechange managementuser acceptance testingaudit readinessperformance managementsecurity management
Certifications
ServiceNow CSA