ServiceNow IRM Developer
iTech AG
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Tech Stack
About the role
- Design, configure, and develop solutions across the ServiceNow platform in alignment with federal requirements and platform governance standards
- Lead implementation and enhancement of ServiceNow IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows
- Design and implement complex workflow-driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic
- Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required
- Develop and maintain custom UI components and front-end logic using JavaScript, HTML, and ServiceNow UI frameworks (UI Builder, Service Portal, UI Policies, Client Scripts) as needed
- Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes
- Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred)
- Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented
- Adhere to established platform governance, change management, security review, and quality assurance processes
- Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions
- Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation
- Support later-phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations
- Other duties as assigned
Requirements
- 5+ years of hands-on ServiceNow development experience in enterprise environments
- Demonstrated experience and strong understanding of implementing and configuring ServiceNow IRM capabilities
- Strong understanding of ServiceNow platform architecture, including tables, CMDB concepts, security model, scripting layers, and update set management
- Strong hands-on scripting and development experience using JavaScript, Script Includes, Business Rules, UI Policies, Client Scripts, GlideRecord, ServiceNow APIs, and Scripted REST/SOAP integrations
- Strong front-end development skills, including experience with HTML, UI customization patterns, and modern ServiceNow UI frameworks
- Experience developing custom ServiceNow functionality that adheres to platform standards, including reusability, maintainability, and performance optimization
- Demonstrated experience building and troubleshooting complex ServiceNow workflows, including task orchestration, approval routing, conditional logic, exception handling, SLAs, and state model governance
- Experience working in Agile or SAFe delivery models, including sprint execution, backlog grooming, peer review, and release planning
- Ability to work effectively in a regulated federal environment with structured governance, documentation, and compliance requirements
- Strong communication skills and ability to collaborate with both technical and non-technical stakeholders
- Demonstrated experience implementing IRM-related workflows and business processes, with emphasis on policy and compliance management
- Proven ability to design and configure workflow-driven solutions that support complex governance models, multi-step approvals, role-based task routing, and audit traceability
- Experience designing and implementing secure IRM configurations, including ACL strategy, role segregation, and data access controls aligned with least privilege principles
- Experience building custom integrations and automation using IntegrationHub, REST APIs, scripted integrations, and external system orchestration
- Experience configuring and supporting ServiceNow reporting capabilities, including dashboards, trend reporting, and operational metrics
- Performance Analytics / Platform Analytics experience is preferred, including KPI creation, indicator sources, breakdowns, and automated data collection for executive-level IRM reporting.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
ServiceNow developmentIRM capabilitiesJavaScriptHTMLUI PoliciesClient ScriptsGlideRecordServiceNow APIsIntegrationHubPerformance Analytics
Soft Skills
communication skillscollaborationproblem-solvingdocumentationstakeholder engagementrequirements analysisteamworkadaptabilityleadershipattention to detail