iTech AG

Scrum Master – ServiceNow

iTech AG

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Tech Stack

ServiceNow

About the role

  • Serve as the Scrum Master for a Scrum team of approximately five (5) team members within a 45-person Agile Release Train (ART)
  • Facilitate and lead all Scrum and SAFe ceremonies, including daily stand-ups, sprint planning, sprint reviews, retrospectives, PI planning, system demos, and ART syncs
  • Act as a servant leader and Agile coach, reinforcing Scrum, Agile, and SAFe principles and best practices
  • Partner closely with the Product Owner to support backlog refinement, story readiness, and prioritization
  • Identify, track, and proactively help remove team-level and ART-level impediments
  • Coordinate dependencies and risks with other Scrum Masters and the Release Train Engineer (RTE)
  • Promote continuous improvement through retrospectives, metrics, and actionable improvement plans
  • Support predictable delivery by facilitating sprint execution, capacity planning, and commitment tracking
  • Monitor and report on Agile performance metrics such as velocity, burndown, and flow metrics
  • Foster a culture of collaboration, transparency, accountability, and trust within the team
  • Ensure adherence to federal program delivery standards and Agile governance requirements
  • Support change management by helping the team adapt to evolving requirements and priorities
  • Communicate status, risks, and dependencies clearly to stakeholders as appropriate

Requirements

  • Bachelor’s degree (required)
  • 4+ years of experience serving as a Scrum Master on Agile development teams
  • Experience leading a Scrum team of approximately 5–9 team members
  • Experience working within a Scaled Agile Framework (SAFe)
  • Strong knowledge of Agile, Scrum, and SAFe principles and practices
  • Proven ability to facilitate Agile ceremonies and support effective team execution
  • Demonstrated experience identifying and helping remove impediments and delivery risks
  • Strong communication and collaboration skills, including experience working with cross-functional teams and stakeholders
  • Ability to operate effectively in a federal or regulated environment
  • SAFe® certification for Scrum Masters (required)
  • SAFe® Advanced Scrum Master (SASM) certification (preferred)
  • ServiceNow CSA (preferred)
Benefits
  • iTech AG is an Equal Opportunity Employer
  • Commitment to providing reasonable accommodations to individuals with disabilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ScrumAgileSAFebacklog refinementsprint planningsprint reviewsretrospectivesAgile performance metricscapacity planningcommitment tracking
Soft Skills
communicationcollaborationservant leadershipcoachingproblem-solvingfacilitationtransparencyaccountabilitytrust-buildingchange management
Certifications
SAFe® certification for Scrum MastersSAFe® Advanced Scrum Master (SASM)