ServiceNow Architect
iTech AG
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Tech Stack
About the role
- Serve as the technical lead and architectural authority for the ServiceNow platform within a federal environment
- Design, define, and maintain the overall ServiceNow solution architecture, ensuring scalability, security, and compliance with federal standards
- Lead the architecture and development of ITSM, CSM, and custom ServiceNow applications
- Architect, design, and oversee the implementation of ServiceNow portals and web-based user experiences
- Design and govern REST-based integrations between ServiceNow and external systems
- Establish and enforce ServiceNow development standards, architectural patterns, and governance processes
- Provide technical leadership and mentorship to ServiceNow developers and implementation teams
- Collaborate with government stakeholders, product owners, and delivery teams to translate requirements into secure, scalable technical solutions
- Ensure platform configurations and customizations align with FedRAMP and federal security requirements
- Support platform upgrades, performance tuning, and technical debt reduction initiatives
- Participate in architecture reviews, technical design reviews, and solution validation activities
- Support and operate within Agile and SAFe delivery frameworks, including participation in PI planning, sprint planning, and backlog refinement
- Evaluate and recommend the use of ServiceNow AI capabilities where appropriate to improve efficiency and user experience
- Identify risks and proactively recommend architectural improvements to ensure long-term platform stability and maintainability
Requirements
- Bachelor’s degree (required)
- 6+ years of experience in a ServiceNow development and/or architect capacity
- 2+ years of experience serving in a ServiceNow Architect role
- 2+ years of experience with ServiceNow portal and web development
- 2+ years of experience building and supporting custom ServiceNow applications
- 2+ years of experience designing and implementing REST-based integrations
- Demonstrated experience working within Agile and SAFe delivery frameworks
- Strong understanding of ServiceNow platform architecture, data model, and best practices
- Ability to design secure, scalable solutions in federal or regulated environments
- Excellent communication skills with the ability to collaborate effectively with government and contractor stakeholders.
Benefits
- iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
- iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected] . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSMREST-based integrationsServiceNow portal developmentcustom ServiceNow applicationsplatform architectureperformance tuningtechnical debt reductionServiceNow AI capabilities
Soft Skills
technical leadershipmentorshipcollaborationcommunicationrisk identificationarchitectural improvement
Certifications
Bachelor's degree