ServiceNow Business Analyst – HRSD
iTech AG
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Tech Stack
About the role
- Define and document business and functional requirements for ServiceNow HRSD initiatives.
- Translate HR and business needs into clear user stories, acceptance criteria, and process flows.
- Serve as the primary point of contact for HR stakeholders for HRSD-related requirements and enhancements.
- Support the definition and optimization of end-to-end HR service delivery processes (case management, employee requests, onboarding/offboarding, HR knowledge).
- Partner with HR, Legal, Compliance, and IT teams to ensure HRSD solutions align with policies, regulations, and organizational standards.
- Assist in the configuration and ongoing improvement of HRSD modules, including HR Case Management and Employee Center experiences.
- Support data quality, integrity, and reporting for HR cases, profiles, and related records.
- Participate in backlog grooming, sprint planning, and prioritization activities as a functional contributor.
- Support UAT planning and execution, including test scenario development and validation with HR stakeholders.
- Assist with change management activities, including documentation, training support, and end-user communications.
Requirements
- Minimum of 3–6 years of experience as a Business Analyst supporting enterprise platforms or HR systems.
- Hands-on functional experience with ServiceNow, specifically supporting HR Service Delivery (HRSD).
- Experience gathering and documenting requirements, writing user stories, and supporting Agile delivery teams.
- Solid understanding of: HR service delivery processes and case management concepts, ITSM / workflow-based platforms, Data privacy and confidentiality considerations in HR systems.
- Demonstrated ability to collaborate with cross-functional teams, including HR, IT, and technical developers.
- Strong analytical, documentation, and problem-solving skills.
- Excellent communication and stakeholder engagement skills; comfortable working with HR leaders and technical teams.
Benefits
- Must be able to obtain and maintain a Public Trust
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements gatheringuser storiesacceptance criteriaprocess flowsHR service deliverycase managementdata qualityUAT planningAgile methodology
Soft skills
collaborationanalytical skillsdocumentation skillsproblem-solvingcommunicationstakeholder engagement