iTech AG

ServiceNow Application Developer – Integrations

iTech AG

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityJavaScriptServiceNowSOAP

About the role

  • Design, develop, and maintain ServiceNow integrations using IntegrationHub, REST/SOAP APIs, JDBC, MID Server, and file-based data exchanges.
  • Implement and support integrations with discovery and inventory systems (e.g., SCCM, ServiceNow Discovery, cloud platforms, and legacy data sources).
  • Develop and maintain Import Sets and Transform Maps to ensure accurate, normalized, and reconciled data ingestion.
  • Configure and customize business rules, scripts, and integration logic to support SAM, HAM, ITOM, and CMDB data flows.
  • Ensure integrations align with the Common Service Data Model (CSDM) and support CMDB data quality, relationship mapping, and reconciliation.
  • Implement error handling, logging, monitoring, and retry mechanisms to ensure integration reliability and traceability.
  • Support data validation, reconciliation, and quality assurance processes related to integrated data.
  • Participate in functional, integration, and user acceptance testing (UAT), including defect resolution and performance tuning.
  • Develop and maintain technical integration documentation, including data mappings, interface control documents (ICDs), and operational runbooks.
  • Support deployment, cutover, and post-go-live integration stabilization, including troubleshooting and optimization.
  • Collaborate with security, infrastructure, and application teams to ensure integrations comply with DOE cybersecurity and data protection requirements.

Requirements

  • 4–7 years of overall application development experience, with 3+ years of hands-on ServiceNow development experience.
  • Demonstrated experience building and supporting ServiceNow integrations in an enterprise environment.
  • Strong proficiency with:
  • JavaScript (ServiceNow scripting)
  • REST and SOAP APIs
  • IntegrationHub and Flow Designer
  • MID Server configuration and troubleshooting
  • Import Sets and Transform Maps
  • Experience integrating ServiceNow with CMDB, SAM, HAM, and ITOM data sources.
  • Experience working in regulated or government environments (DOE, federal, or equivalent) preferred.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentJavaScriptREST APIsSOAP APIsIntegrationHubFlow DesignerMID ServerImport SetsTransform Mapsdata validation
Soft skills
collaborationtroubleshootingproblem-solvingcommunicationattention to detail