iTech AG

ServiceNow HAM Implementation Specialist

iTech AG

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Tech Stack

ServiceNow

About the role

  • Configure and implement ServiceNow Hardware Asset Management (HAM) functionality, including asset models, lifecycle states, and normalization rules.
  • Develop and maintain HAM workflows and automation supporting hardware request, approval, deployment, transfer, and retirement processes.
  • Integrate hardware asset data with the ServiceNow CMDB, ensuring alignment with the Common Service Data Model (CSDM).
  • Configure and validate integrations with discovery and inventory sources (e.g., SCCM, ServiceNow Discovery, data imports).
  • Establish and maintain relationships between hardware assets and configuration items to support ITOM Visibility and CMDB accuracy.
  • Implement data quality, reconciliation, and governance controls to ensure accuracy, completeness, and compliance of hardware asset data.
  • Support testing, defect resolution, and user acceptance testing (UAT) for HAM functionality.
  • Develop and support HAM dashboards, reports, and documentation to enable operational visibility and stakeholder reporting.
  • Participate in knowledge transfer and training activities, supporting long-term sustainment and operational readiness.

Requirements

  • 5–8 years of overall IT experience.
  • 3–5 years of hands-on ServiceNow implementation experience.
  • Direct experience implementing ServiceNow Hardware Asset Management (HAM) in an enterprise environment.
  • Strong experience with ServiceNow asset tables and CMDB Business Rules, Client Scripts, UI Policies, Flow Designer Import Sets, Transform Maps, and integrations.
  • Experience working in regulated or government environments (DOE, federal, or equivalent) is strongly preferred.
  • Ability to work independently and collaboratively in a multi-team, matrixed project environment.
  • Bachelor’s degree.
  • ServiceNow CSA.
  • ServiceNow CIS-HAM.
  • ServiceNow CAD is preferred.
Benefits
  • iTech AG is an Equal Opportunity Employer.
  • Reasonable accommodations to individuals with disabilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow Hardware Asset ManagementServiceNow CMDBWorkflowsAutomationData QualityGovernance ControlsTestingUser Acceptance TestingDashboardsReports
Soft Skills
CollaborationIndependenceCommunicationKnowledge TransferTraining
Certifications
ServiceNow CSAServiceNow CIS-HAMServiceNow CAD