iTech AG

ServiceNow HAM Implementation Specialist

iTech AG

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Configure and implement ServiceNow Hardware Asset Management (HAM) functionality, including asset models, lifecycle states, and normalization rules.
  • Develop and maintain HAM workflows and automation supporting hardware request, approval, deployment, transfer, and retirement processes.
  • Integrate hardware asset data with the ServiceNow CMDB, ensuring alignment with the Common Service Data Model (CSDM).
  • Configure and validate integrations with discovery and inventory sources (e.g., SCCM, ServiceNow Discovery, data imports).
  • Establish and maintain relationships between hardware assets and configuration items to support ITOM Visibility and CMDB accuracy.
  • Implement data quality, reconciliation, and governance controls to ensure accuracy, completeness, and compliance of hardware asset data.
  • Support testing, defect resolution, and user acceptance testing (UAT) for HAM functionality.
  • Develop and support HAM dashboards, reports, and documentation to enable operational visibility and stakeholder reporting.
  • Participate in knowledge transfer and training activities, supporting long-term sustainment and operational readiness.

Requirements

  • 5–8 years of overall IT experience.
  • 3–5 years of hands-on ServiceNow implementation experience.
  • Direct experience implementing ServiceNow Hardware Asset Management (HAM) in an enterprise environment.
  • Strong experience with ServiceNow asset tables and CMDB Business Rules, Client Scripts, UI Policies, Flow Designer Import Sets, Transform Maps, and integrations.
  • Experience working in regulated or government environments (DOE, federal, or equivalent) is strongly preferred.
  • Ability to work independently and collaboratively in a multi-team, matrixed project environment.
  • Bachelor’s degree.
  • ServiceNow CSA.
  • ServiceNow CIS-HAM.
  • ServiceNow CAD is preferred.
Benefits
  • iTech AG is an Equal Opportunity Employer.
  • Reasonable accommodations to individuals with disabilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow Hardware Asset ManagementServiceNow CMDBWorkflowsAutomationData QualityGovernance ControlsTestingUser Acceptance TestingDashboardsReports
Soft skills
CollaborationIndependenceCommunicationKnowledge TransferTraining
Certifications
ServiceNow CSAServiceNow CIS-HAMServiceNow CAD