IT Coalition

End User Support Specialist – NMCI, Flank Speed

IT Coalition

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Tech Stack

Cyber Security

About the role

  • Provide Headquarters-level NMCI ACTR support to command personnel and supported users
  • Submit and manage Move/Add/Change (MAC) requests and user account build-out requests within NMCI and Flank Speed environments
  • Coordinate user provisioning, access changes, and system updates through approved NMCI workflows
  • Deliver Tier I/II end user support, troubleshooting account, access, and workstation-related issues
  • Serve as a primary point of contact for NMCI and Flank Speed user support requests
  • Track, update, and follow through on service tickets to ensure timely resolution
  • Ensure all account and access actions comply with Navy and SECNAV security requirements
  • Support audits and compliance checks related to account management and system access
  • Provide customer service and user guidance on NMCI and Flank Speed processes and tools
  • Coordinate with cybersecurity and IT staff to ensure proper handling of privileged and standard user access
  • Maintain accurate records of requests, approvals, and actions taken

Requirements

  • Minimum five (5) years of experience working with NMCI networks
  • Demonstrated experience providing NMCI ACTR support at a command or headquarters level
  • Hands-on experience submitting and managing:
  • - Move/Add/Change (MAC) requests
  • - Account creation and modification requests
  • - Access and provisioning actions
  • Experience providing help desk and end user customer support in a Navy NMCI environment
  • Working knowledge of:
  • - SECNAV M-5510 series (Information and Personnel Security Program)
  • - SECNAVINST 5239.1 series (Navy Cybersecurity / Information Assurance policy)
  • Strong customer service and communication skills
  • Ability to manage multiple requests and priorities in an operational command environment
  • Active Secret clearance (minimum) required at time of hire
Benefits
  • Health, Dental and Vision
  • 401(k)
  • Tuition Reimbursement
  • Flexible Spending Account (FSA)
  • 11 Paid Federal Holidays
  • 3 weeks' Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NMCI ACTR supportMove/Add/Change (MAC) requestsuser account managementend user supporttroubleshootingservice ticket managementaudits and compliance checksuser provisioningsystem updatescybersecurity
Soft Skills
customer servicecommunicationorganizational skillsability to manage multiple requestsprioritizationproblem-solvinginterpersonal skillsguidancecoordinationsupport
Certifications
Active Secret clearance