Isuzu North America

Art Director

• Functions as liaison between the dealership, region, and national headquarters, ensuring the highest standard of assistance to dealers, customers, and assigned accounts.
• Promotes the sale and marketing of Isuzu services and parts to meet dealer and corporate objectives.
• Develops marketing strategies with dealers to increase potential parts sales.
• Supports the lifecycle business process by routinely reviewing the dealership’s service process flow management, technical and management abilities, service intake objectives, vehicle uptime priorities, KPIs, etc.
• Builds customer satisfaction by working on vehicle uptime priority and general customer satisfaction cooperatively with dealer staff, local IRS, and fleet operators.
• Provides administrative and review functions required by dealership, region, and corporate, related to dealer contact reports, warranty processes, lifecycle and technical training, support to TAC and product engineering, etc.
• Assists dealers in developing solutions to meet requirements of all parties while keeping the customer top priority.
• Supports regional and corporate activities to increase the Isuzu brand.
• Performs miscellaneous job-related duties as assigned.

District Service and Parts Manager