District Service and Parts Manager

Isuzu North America

Functions as a liaison between dealers, region, and national headquarters for Isuzu. Promotes Isuzu services and parts to ensure high customer satisfaction and dealer standards in vehicle servicing.

Posted 7/25/2026full-timeRemote • California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $97,063 - $123,755 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automotive and mechanical principles, with a strong focus on dealer service operations and customer satisfaction. Proficient in developing marketing strategies and supporting dealership processes to enhance vehicle uptime and brand presence.

Highest-signal resume keywords

Bachelor's Degree In Business, Automotive, Or Mechanical EngineeringThree Years' Experience In Automotive Dealership OperationsKnowledge Of Diesel And Gasoline Vehicle SystemsProficient In Microsoft Office ApplicationsStrong Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automotive Mechanical PrinciplesElectrical PrinciplesAutomotive/Truck TerminologyDealership Fixed OperationsMarketing StrategiesService Process Flow ManagementKPI ManagementTechnical TrainingWarranty ProcessesSMART Communication Technology

Soft Skills

Customer Satisfaction FocusSelf-MotivatedTime ManagementIndependent WorkPresentation Skills

Industry Keywords

On-Highway Vehicle SystemsVehicle Uptime PrioritiesLifecycle Business ProcessDealer Contact ReportsFleet Operations

About the role

Key responsibilities & impact

Functions as liaison between the dealership, region, and national headquarters, ensuring the highest standard of assistance to dealers, customers, and assigned accounts.
Promotes the sale and marketing of Isuzu services and parts to meet dealer and corporate objectives.
Develops marketing strategies with dealers to increase potential parts sales.
Supports the lifecycle business process by routinely reviewing the dealership’s service process flow management, technical and management abilities, service intake objectives, vehicle uptime priorities, KPIs, etc.
Builds customer satisfaction by working on vehicle uptime priority and general customer satisfaction cooperatively with dealer staff, local IRS, and fleet operators.
Provides administrative and review functions required by dealership, region, and corporate, related to dealer contact reports, warranty processes, lifecycle and technical training, support to TAC and product engineering, etc.
Assists dealers in developing solutions to meet requirements of all parties while keeping the customer top priority.
Supports regional and corporate activities to increase the Isuzu brand.
Performs miscellaneous job-related duties as assigned.

Requirements

What you’ll need

Bachelor's degree in Business, Automotive, or Mechanical Engineering, or equivalent directly related work experience
Minimum three years' experience working for a domestic manufacturer, import distributor, or new vehicle dealership
Previous experience as an automotive truck technician and/or dealer service and parts operations is desirable
Thorough understanding of on-highway vehicle mechanical and electrical principles
Solid knowledge of automotive/truck terminology and operations
Knowledge of modern diesel and gasoline vehicle systems
Knowledge of dealership fixed operations
Proficient in Microsoft Office applications and with SMART communication technology
Very strong verbal and written communication and presentation skills
Ability to be productive and self-motivated
Ability to work independently while meeting objectives and expected results
Outstanding time management skills and marketing strategies

Benefits

Comp & perks

Comprehensive Health Coverage
Medical, dental, vision, and fertility benefits to support you through every stage of life
Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support
Generous Time Off
Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need
Smart Retirement Planning
Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)
Peace of Mind
Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you
Wellness Program
Access a variety of tools and resources designed to support your physical and mental well-being
Tuition Reimbursement
Pursue continued education with financial support for job-related coursework, degree programs, and professional growth
Exclusive Employee Discounts
Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more