Patient Services Representative – US Dental Healthcare
iSTA Solutions
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Manage a high volume of patient communications through phone calls, emails, and other channels.
- Serve as the primary liaison between patients and dental professionals, ensuring clear, effective, and timely communication.
- Respond to patient inquiries, provide service information, and assist with scheduling requests.
- Assess patient needs and provide appropriate solutions to ensure patient satisfaction.
- Maintain detailed and accurate records of all patient interactions, following established communication procedures, policies, and guidelines.
- Provide empathetic, patient-centered, and professional support during all interactions.
- Prioritize and manage multiple tasks simultaneously while maintaining high service standards.
- Escalate complex or urgent issues when required to ensure timely resolution.
- Collaborate closely with internal teams to ensure smooth and consistent patient service delivery.
- Use initiative to anticipate needs, establish workflows, and maintain organization in a fully remote environment.
Requirements
- Previous experience in customer service, client support, or call centre environments.
- Experience in healthcare, medical administration, dental services, or patient coordination is highly advantageous.
- Strong phone handling, listening, and communication skills (verbal and written).
- Analytical mindset with strong problem-solving abilities to assess and respond to patient needs effectively.
- Highly organized, detail-oriented, and able to manage multiple priorities efficiently.
- Ability to work independently in a fully remote setting, establishing your own work rhythm.
- Basic computer literacy, including Microsoft Office (Word, Excel, Outlook) and email systems.
- Familiarity with healthcare or patient management software is advantageous but not mandatory.
- Professional demeanor, empathy, patience, and excellent interpersonal skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceclient supportcall center experienceproblem-solvingpatient coordinationcommunication skillsanalytical skillsdetail-orientedorganizational skillscomputer literacy
Soft Skills
empathypatienceinterpersonal skillsprofessional demeanorinitiativetime managementindependenceactive listeningeffective communicationmultitasking