Customer Support Specialist – Technology
iSTA Solutions
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Handle inbound calls from healthcare facilities regarding their devices
- Provide basic technical guidance and troubleshooting related to device functionality
- Proactively contact facilities if devices are offline or require attention
- Follow scripts and SOPs while confidently managing real-time conversations
- Maintain a professional, patient, and friendly tone at all times
- Accurately document all interactions using internal systems
- Escalate complex issues to management when required
Requirements
- Exceptional written and verbal communication skills in English
- Tech-savvy, with the ability to quickly learn and navigate new tools
- Basic computer proficiency, including MS Office and Outlook
- Previous customer service experience is required
- Experience in healthcare or technology support is advantageous
- Professional, patient, and friendly telephone manner
- Strong attention to detail and ability to follow SOPs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical guidancetroubleshootingdocumentation
Soft Skills
communication skillscustomer serviceattention to detailprofessionalismpatiencefriendliness