Patient Outreach Consultant – Dental Healthcare
iSTA Solutions
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Contact warm leads who have already expressed interest in dental services for nursing home residents
- Conduct outbound follow-ups via phone and email in a professional and empathetic manner
- Clearly explain dental service packages, benefits, and care options
- Guide potential patients and decision-makers through the sign-up process using a consultative, relationship-focused approach
- Respond to questions, address concerns, and provide reassurance throughout the process
- Accurately capture all interactions, notes, follow-ups, and outcomes in the CRM system
- Manage structured follow-ups and daily outreach tasks in line with defined processes
- Ensure a smooth, positive, and informed experience for each prospective patient
Requirements
- Previous experience in outbound calling, sales support, call centre, or customer engagement roles
- Experience in healthcare, dental, medical aid, or patient-facing service environments is advantageous
- Excellent verbal communication skills with a friendly, professional, and patient manner
- Strong ability to build rapport and explain services clearly and confidently
- Comfortable working with targets and structured follow-ups in a non-commission environment
- Proficient in Microsoft Office and CRM systems