iSTA Solutions

EHR Systems Manager, PointClickCare

iSTA Solutions

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Act as the primary PointClickCare subject matter expert across all facilities
  • Own system performance, optimisation, configuration, and usability
  • Translate clinical, operational, and compliance requirements into effective EHR solutions
  • Partner with executive leadership on EHR strategy, scalability, and roadmap planning
  • Configure and maintain PCC templates, workflows, permissions, order sets, and user roles
  • Optimise documentation to support PDPM, MDS, Quality Measures, and reimbursement accuracy
  • Identify inefficiencies and implement system improvements proactively
  • Resolve system issues, data integrity problems, and workflow gaps
  • Lead PCC implementations, upgrades, integrations, and new-facility onboarding
  • Manage multiple concurrent EHR initiatives, timelines, and priorities
  • Coordinate data clean-up, standardisation, and governance initiatives
  • Act as primary liaison with PointClickCare and third-party vendors
  • Oversee EHR onboarding and ongoing training for clinical and administrative users
  • Develop and maintain EHR policies, SOPs, and best-practice documentation
  • Serve as escalation point for complex system and workflow issues
  • Ensure EHR usage aligns with CMS, HIPAA, and regulatory requirements
  • Support audits, surveys, and compliance investigations
  • Maintain role-based access controls and data security standards

Requirements

  • Advanced, hands-on PointClickCare experience (essential)
  • 3–5+ years in EHR / EMR systems management or leadership
  • Experience in SNF / LTC / ALF healthcare environments
  • Proven experience leading EHR implementations or multi-facility optimisation
  • Strong stakeholder communication and project ownership capability
  • **Advantageous / Bonus Requirements (Not essential)**
  • Clinical background (RN, LPN, CNA, or similar)
  • Experience with PDPM, MDS, Quality Measures
  • Integration experience (billing, pharmacy, therapy platforms)
  • Project management experience or certification
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PointClickCareEHR solutionssystem performance optimizationworkflow configurationdata integrity managementEHR implementationsdata clean-uprole-based access controlsPDPMMDS
Soft Skills
stakeholder communicationproject ownershipleadershipproblem-solvingtrainingcollaborationorganizational skillsproactive implementationescalation managementuser support
Certifications
Project management certificationRNLPNCNA