IT Support and Solution Engineer – m/f/d
Isonet
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- You support our customers in operating their digital processes on the 446 platform optimally — technically, consultatively and with a solution focus:
- Product support (1st / 2nd level) for our 446 platform
- Installation and configuration of customer environments (on-premises & Cloud)
- Capturing and implementing customer requirements
- Reporting and data analysis within the platform
- Documentation, quality assurance and internal process improvement
- Training and advising our customers
- Participation in on-call duty (approx. 150 days/year) by arrangement
Requirements
- Degree or vocational training in computer science or equivalent experience
- Good knowledge of the Microsoft environment (Windows Server, Azure, Microsoft 365, Active Directory, IIS, Teams)
- SQL know-how (MS SQL preferred) and basic knowledge of PowerShell or C#
- Structured, solution-oriented and communicative way of working
- German at least C1, English at least B2
Benefits
- Challenging and varied tasks with scope for creative input
- 100% remote work with flexible and family-friendly conditions
- Flat hierarchies and a helpful, passionate team
- Long-term prospects in an innovative company
- Competitive, performance-based compensation appropriate for the position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPowerShellC#data analysisquality assurancedocumentationinstallationconfiguration
Soft Skills
solution-orientedcommunicativestructured
Certifications
degree in computer sciencevocational training in computer science