ISG

Full Cycle Account Executive

ISG

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Develop and maintain relationships with clients.
  • Manage and grow existing accounts.
  • Identify and pursue new business opportunities.
  • Coordinate with cross-functional teams to ensure delivery of excellent products and services.
  • Maintains professional and technical knowledge about the industry by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Meet or exceed sales targets.
  • Serve as the primary point of contact for clients and develop strong relationships with key stakeholders and C-Level executives.
  • Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
  • Conduct regular check-ins with clients to review progress and identify areas for improvement.
  • Be able to identify needs for additional services.
  • Work closely with internal teams to ensure the timely delivery of products and services to clients.
  • Proactively identify and address client concerns and issues, and develop solutions to improve their experience.
  • Ensure clients are satisfied with our products and services, and identify opportunities for upselling and cross-selling.
  • Provide timely and accurate reports to clients on their account performance and ROI.
  • Collaborate with the Go-to-Market team to identify and pursue new business opportunities.

Requirements

  • 3+ years of experience as an account executive, client success, or account management.
  • Excellent communication and presentation skills.
  • Strong organizational and multitasking abilities.
  • Able to show that you portray value in a service solution to clients.
  • Ability to work independently and as part of a team.
  • Be experienced in B2B, preferably in SMB and Mid-Market with a proven track record.
  • Have entrepreneurial spirit, initiative, and autonomy.
  • Ability to manage multiple clients and projects simultaneously.
  • Experience working with SaaS products and services is a plus.
  • Experience working with a compliance automation software solution is a plus but not required.
  • Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus, but not required.
  • Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred.
  • Bilingual in English and Mandarin is a plus but not required.
Benefits
  • Professional development
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successB2B salesSaaS productscompliance automation softwarecompliance frameworksSOC ExaminationsISO CertificationsPCIHIPAA
Soft Skills
communication skillspresentation skillsorganizational abilitiesmultitaskingvalue portrayalindependenceteam collaborationentrepreneurial spiritinitiativeautonomy