ISC2

Exam Administration Coordinator

ISC2

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Provide accurate, professional, and timely assistance to candidates during the examination delivery process.
  • Develop comprehensive knowledge of exam program requirements, policies, and procedures.
  • Support exam candidates with test administration and security protocols education and information.
  • Manage special accommodations exam appointments.
  • Ensure adverse action investigations are processed according to program standards.
  • Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process.
  • Document and maintain records of all client, candidate, and test center interactions.
  • Recognize, document, and inform the supervisor regarding trends in customer correspondence.
  • Escalate complex inquires / requests to exam subject matter experts.
  • Perform miscellaneous duties, as assigned.

Requirements

  • High School diploma or GED required.
  • Minimum One (1) year of customer service experience, preferably in a call center environment.
Benefits
  • Must have excellent written and verbal communication skills in English.
  • Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation.
  • CRM/database applications experience, a plus (i.e. Salesforce).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationproblem-solvingattention to detailconflict resolutiondocumentationtime managementorganizational skills
Certifications
High School diplomaGED