Isaac Health

Healthcare Contact Center Specialist – Bilingual Spanish, Sales Experience Required

Isaac Health

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $40,000 - $45,000 per year

About the role

  • Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
  • Coordinate cognitive health screening campaigns
  • Take the medical history from patients or their caregivers
  • Schedule and coordinate appointments
  • Assist patients with technology and other questions

Requirements

  • Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members.
  • High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
  • Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
  • Prior telehealth experience is a plus
  • Familiarity with Medicare and Insurance concepts
  • Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
  • Experience navigating multiple systems and completing documentation simultaneously during an outbound call
  • Strong over-all tech-saviness and ability to quickly learn new software and systems.
  • Competency with Google Office Suite
  • Experience working with the elderly
  • Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
  • A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
  • Comfort and proficiency working in a remote office setting
  • Experience working with the elderly population with patience and empathy
Benefits
  • Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
  • Join a community of high achievers who have a passion for promoting brain health
  • Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
  • Access to innovative technology to support you in delivering the highest quality of care to your clients
  • Access to continuing training and education
  • Remote-first model: Flexibility to choose the hours and schedule that work best for you
  • Work virtually from anywhere in the United States
  • Culture and connectivity: A highly responsive and supportive team of clinical and operational management
  • Decreased administrative time for clinicians through ongoing technology improvements and automation
  • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
  • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencetelehealth experiencepatient documentationtyping skillsnavigating multiple systemsGoogle Office Suite
Soft Skills
verbal communicationwritten communicationprofessionalismpatiencecaring attitudeorganizational skillsmanagement skillsempathyability to adhere to workflowstech-savviness