Isaac Health

Call Center Representative

• In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset
• You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments
• Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members

Healthcare Contact Center Specialist, Sales Experience Required

• Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
• Coordinate cognitive health screening campaigns
• Take the medical history from patients or their caregivers
• Schedule and coordinate appointments
• Assist patients with technology and other questions

Healthcare Contact Center Specialist – Bilingual Spanish, Sales Experience Required

• Oversee and manage a team of outreach and intake associates including, but not limited to: Training, onboarding and people management
• Building processes in collaboration with Client Success to operationalize custom workflows for new clients
• Delegation of tasks and responsibilities
• Performance management and evaluations
• Commission tracking
• Dialer system and CRM / Google Sheets optimization
• Sales coaching and development
• Ensure compliance with client and CMS standards across all workflows
• Ensure quality of each caller interaction in alignment with Isaac Health’s standards
• Manage service level agreements (SLAs) and performance metrics

Contact Center Manager

Onboarding Specialist

• Oversee and manage a team of outreach and intake associates including, but not limited to: Training, onboarding and people management
• Building processes in collaboration with Client Success to operationalize custom workflows for new clients
• Delegation of tasks and responsibilities
• Performance management and evaluations
• Commission tracking
• Dialer system and CRM / Google Sheets optimization
• Sales coaching and development
• Ensure compliance with client and CMS standards across all workflows
• Ensure quality of each caller interaction in alignment with Isaac Health’s standards
• Manage service level agreements (SLAs) and performance metrics including but not limited to: Managing individual campaign staffing
• Tracking agreed-upon client metrics in collaboration with Client Success
• Ensuring accuracy and compliance with all new patient workflows
• Reporting on KPIs, including cancellation and conversion rates

Patient Onboarding Manager

Full-stack Engineer

• Develop and implement full-stack features, with a primary focus on data architecture and backend/system design.
• Collaborate with team members to deliver high-quality, user-friendly, and accessible product experiences.
• Continuously analyze and improve product success metrics and workflows to optimize user satisfaction.

Healthcare Contact Center Specialist, Sales Experience Required

Healthcare Contact Center Specialist – Bilingual Spanish, Sales Experience Required

Contact Center Manager

Patient Onboarding Manager

Senior Software Engineer – Mobile XP