Isaac Health

Call Center Representative

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Healthcare Contact Center Specialist, Sales Experience Required

Sales

• Increase patient engagement and retention through compassionate outreach
• Facilitate smooth onboarding processes for new patients
• Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care
• Assist patients with technology and other general questions

Health Outreach Associate – Sales Experience Required, Bilingual Spanish

Security Engineer

• Ensure that the organization operates in full accordance with federal and state laws, including HIPAA, CMS, and OIG guidelines.
• Establish and maintain the foundational "Seven Elements" of an effective compliance program as defined by the OIG.
• Draft, implement, and update compliance policies and procedures.
• Ensure completion of Fraud, Waste, and Abuse (FWA), HIPAA, and General Compliance training within 90 days of hire and annually thereafter.
• Oversee the organization’s status as a First Tier, Downstream, and Related Entity (FDR).
• Manage the monthly screening process against OIG and GSA databases for all staff and contractors.
• Audit the timeliness of Organization Determinations, Appeals, and Grievances.

Healthcare Contact Center Specialist, Sales Experience Required

Health Outreach Associate – Sales Experience Required, Bilingual Spanish

Compliance/Security Officer