Isaac Health

Bilingual

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities
• Schedule and maintain contact with patients via phone or email
• Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed
• Follow up after all appointments to provide next steps and coordinate care
• Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans
• Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping
• Report screening and escalate concerns to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care
• Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan
• Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families
• Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice
• Maintain participant’s privacy according to HIPAA regulations
• Working within and contributing to a supportive team of people who care deeply about our mission

Care Navigator, Bilingual Spanish