Isaac Health

Customer Success Manager

• Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement; responsibilities include leading implementation, best-practice playbooks and boosting patient and provider adoption, and proving Isaac Health's value.
• Act as the primary contact for customers, addressing needs, concerns, and escalation paths
• Develop success plans, track adoption KPIs, and ensure value realization for clients
• Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery
• Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth.

Client Success Manager – Telehealth

Product Manager

• Define and champion the holistic product vision and long-term strategy for all internal and patient-facing platforms.
• Own the end-to-end product lifecycle: from strategic discovery to delivery, iteration, and success measurement.
• Work with fellow business stakeholders, providers, patients, and partners to translate strategic challenges into clear problem statements and ambitious product roadmaps.
• Collaborate with engineering leadership to scope, prioritize, and execute on high-impact initiatives that align with business goals.
• Lead the collaborative design and delivery of user-friendly, accessible, and high-quality product experiences.
• Own and manage the company’s product roadmap and present updates, resource tradeoffs, and value propositions to the C-suite, key business stakeholders, and investors.

Head of Product

Client Success Manager

Full-stack Engineer

• Develop and implement full-stack features, with a primary focus on data architecture and backend/system design
• Collaborate with team members to deliver high-quality, user-friendly, and accessible product experiences
• Continuously analyze and improve product success metrics and workflows to optimize user satisfaction

Senior Software Engineer, Mobile Experience

Call Center Representative

• In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset
• You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments
• Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members

Client Success Manager – Telehealth

Head of Product

Client Success Manager

Senior Software Engineer, Mobile Experience

Healthcare Contact Center Specialist, Sales Experience Required