Manage and maintain small-scale accounts
Support the Client Experience Manager to work closely with Sales reps with day-to-day customer service needs
Efficient turnaround times for Statements of Work, Product and Service Orders and change requests
Regular cadence with Clients to stay on top of Products and Services Renewals, as well as facilitation of any new requirements shared by the Client
End-to-end cycle management of Renewals for all assigned Accounts
Optimize process efficiencies and utilize Microsoft Dynamics CRM and SharePoint to enhance sales operations
Develop strong relationships with manufacturers and relevant distribution contacts to maintain efficient turnaround times
Pre-process product (solution) orders to ensure all details on Customer purchase order, service order and invoicing are accurate
Ensure the timely and successful delivery of our quotes, proposals, SOWs and solutions according to customer needs and objectives
Excellent customer service skills and the ability to create positive customer experiences
Work directly with Client Executives on deal registration, order entry and quoting
Assist with challenging client requests or issue escalations as needed
Build and maintain strong relationships with internal and external stakeholders
Confident communication skills, able to convey information effectively
Engage with Client Executives in ongoing projects and campaigns
Build relationships with ISA’s technology partners and their respective sales personnel to build a pipeline of qualified opportunities for potential collaboration.

Requirements

2-3 years in supporting sales operations within a services organization, direct experience in cybersecurity or software resale preferred OR experience working in a customer service/sales environment
Strong aptitude for systems and processes (familiarity with Business Central, Microsoft Dynamics CRM, SharePoint, Concur and PowerBI would be an asset)
Sound Financial knowledge to work on deals and reporting
Excellent customer service skills with the ability to interact directly with clients and support renewals
Ability to manage expectations and confidently communicate with senior level stakeholders
Passionate about cybersecurity and the ISA’s mission to keep clients safe from cyber threats.

Benefits

Flexible sick and personal days for all employees
Generous health plan with enhanced mental health resources and programs
Professional development opportunities and education reimbursement up to $2,000 annually for all employees
Maternity and parental leave top-up
Employee referral bonus of $2,000
Competitive salaries complemented with RRSP matching and bonus programs
Distance remote working policy
LinkedIn Learning access for all team members

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

sales operations supportcustomer serviceprocess optimizationdeal registrationorder entryquotingfinancial reportingrenewal managementproduct order processingissue escalation

Soft skills

excellent customer servicerelationship buildingconfident communicationstakeholder managementproblem-solvingcollaborationadaptabilityattention to detailtime managementinterpersonal skills