ISA Cybersecurity

Program Manager

• Develop, maintain, and continuously improve PMO processes, procedures, and templates to drive consistency and best practices across the team
• Manage projects from initiation through closure, ensuring adherence to scope, budget, and timelines while maintaining high standards of customer satisfaction
• Develop and optimize quarterly PS/PMO efficiency reports for senior leadership covering project health, CSAT, revenue forecast, gaps, and opportunities for improvement
• Accountable for leading, providing updates and reporting on internal initiatives
• Assign incoming projects to team members and oversee project set-up in Business Central, including invoicing and forecast projections
• Proactively flag project risks and escalate yellow or red-status projects to leadership for discussion and resolution
• Support month-end project tracking, revenue recognition, and reconciliation
• Maintain accurate and timely time tracking for project resources to support forecasting and month-end processes
• Support resource forecasting, including soft and hard bookings, and support with scheduling visibility and planning
• Serve as the first line of PMO escalation for project process adherence and client escalations
• Manage relationships with clients and internal stakeholders, ensuring clear communication and expectation management throughout the program lifecycle
• Translate strategic goals into detailed workplans, ensuring teams have clear direction and prioritized tasks