ISA Cybersecurity

QA Engineer

• Conduct penetration tests on web applications, networks, systems, and cloud environments
• Perform vulnerability assessments and validate identified issues
• Document technical findings in clear, concise, and professional reports
• Lead remediation efforts by communicating findings and recommendations to technical and non-technical stakeholders
• Stay up to date with the latest security threats, tools, and techniques
• Execute and contribute to red team exercises and security testing engagements
• Collaborate with team members across security operations, engineering, and compliance

Penetration Tester

Security Analyst

• Conduct in-depth investigations of endpoint protection alerts and events using tools such as SentinelOne, CrowdStrike, and Microsoft Defender.
• Participate in an on-call rotation to support incident response outside of standard business hours, as required.
• Fully investigate and document security breaches, providing clear and comprehensive incident reports to stakeholders.
• Provide ongoing status updates to leadership throughout the incident life cycle to ensure appropriate resources are engaged.
• Create, tune, and optimize rules and playbooks to reduce false positives and alert fatigue.
• Provide clearly documented procedures that support timely ticket resolution and adherence to SLAs.
• Assist in developing and refining SOC processes and procedures to improve investigation quality, response time, and operational efficiency.
• Maintain a full understanding of Tier 1 responsibilities to support effective knowledge sharing and playbook development.
• Develop and maintain monthly and quarterly security reports in accordance with client requirements.
• Provide analysis, insights, and recommendations in areas of concern identified through investigations and reporting.
• Enhance client security awareness through platforms such as KnowBe4 and Proofpoint.
• Plan and execute simulated phishing, vishing, and smishing campaigns to help clients identify high-risk users and improve training effectiveness.
• Provide clients with monthly security awareness reports and post-campaign summaries detailing user performance, phish-prone percentages, and risk scores.
• Assist clients with security product implementation, onboarding, and support, ensuring tools are configured to enhance visibility and detection.
• Ensure leadership and stakeholders are kept informed of potential risks and impacts introduced by new incidents.

Security Analyst, Tier 2 – Protection Services

Director

• Own executive relationships for a portfolio of 20–25 strategic accounts, driving client satisfaction, retention, and revenue growth
• Develop deep knowledge of each client’s business objectives, security posture, and strategic priorities through regular reviews and QBRs
• Create and execute 12-month strategic account plans focused on expansion, risk mitigation, and long-term value
• Identify and close cross-sell and upsell opportunities across ISA’s full services and solutions portfolio
• Proactively generate new services opportunities through targeted prospecting, partner channels, and industry engagement
• Lead RFP responses for Services and AI opportunities, including win strategy, solution design, and pricing alignment
• Own and deliver against ARR, TCV, and gross margin targets for assigned accounts
• Lead complex, multi-year contract negotiations and Statements of Work (SOWs) to secure profitable outcomes
• Orchestrate cross-functional teams across Sales, Services, SOC, and Delivery throughout the client lifecycle
• Ensure seamless handoffs from sales to delivery with clearly defined success metrics and accountability
• Maintain accurate forecasting, pipeline management, and account reporting in Microsoft Dynamics CRM
• Represent the voice of the client internally, contributing to continuous improvement and strategic planning

Client Director

Customer Success Manager

• Manage and maintain small-scale accounts
• Support the Client Experience Manager to work closely with Sales reps with day-to-day customer service needs
• Efficient turnaround times for Statements of Work, Product and Service Orders and change requests
• Regular cadence with Clients to stay on top of Products and Services Renewals, as well as facilitation of any new requirements shared by the Client
• End-to-end cycle management of Renewals for all assigned Accounts
• Optimize process efficiencies and utilize Microsoft Dynamics CRM and SharePoint to enhance sales operations
• Develop strong relationships with manufacturers and relevant distribution contacts to maintain efficient turnaround times
• Pre-process product (solution) orders to ensure all details on Customer purchase order, service order and invoicing are accurate
• Ensure the timely and successful delivery of our quotes, proposals, SOWs and solutions according to customer needs and objectives
• Excellent customer service skills and the ability to create positive customer experiences
• Work directly with Client Executives on deal registration, order entry and quoting
• Assist with challenging client requests or issue escalations as needed
• Build and maintain strong relationships with internal and external stakeholders
• Confident communication skills, able to convey information effectively
• Engage with Client Executives in ongoing projects and campaigns
• Build relationships with ISA’s technology partners and their respective sales personnel to build a pipeline of qualified opportunities for potential collaboration.

Client Experience Specialist

Marketing

• Manage the execution of integrated co-marketing campaigns and strategic events with technology partners
• Support the development and deployment of marketing activities including but not limited to digital campaigns, tradeshows & events, content creation (e.g., social media posts, blogs and articles, videos, etc.), thought leadership pieces, customer appreciation activities, customer satisfaction surveys, and more
• Enrich and expand stakeholder relationships by crafting promotional activities that create a unified and powerful market presence
• Manage partner marketing budget, performance metrics, and tracking system for regular analysis and reporting
• Collaborate and provide tools for the Sales team to advance and nurture existing customers and opportunities
• Develop and adapt materials for the reseller partner community to aid with onboarding of new partners, training, selling, and co-marketing initiatives
• Oversee the quality and flow of marketing qualified leads from partner marketing campaigns
• Drive the sales enablement calendar to educate sales team on services and technology partners’ products and solutions

Penetration Tester

Security Analyst, Tier 2 – Protection Services

Client Director

Client Experience Specialist

Marketing Specialist