Iru

Customer Success Manager, Commercial

Iru

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage a high-volume portfolio of commercial customers across EMEA
  • Drive onboarding, adoption, and retention at scale
  • Develop repeatable, segment-based success strategies
  • Deliver training sessions, webinars, and business reviews
  • Monitor customer health and proactively address risks
  • Identify expansion opportunities and partner with Sales
  • Navigate regional differences across EMEA markets and stakeholders
  • Collaborate cross-functionally to ensure customer success

Requirements

  • 1–3+ years of customer-facing experience in SaaS or a high-growth company
  • Experience managing a high-volume book of business
  • Ability to operate across diverse markets and customer needs
  • Strong communication and organizational skills
  • Experience with tools like HubSpot, Zendesk, Jira, or similar
  • Adaptability and a proactive, customer-first mindset
Benefits
  • Competitive salary
  • Hybrid work environment (3 days in office per week)
  • 100% private healthcare coverage reimbursement for individual and dependents
  • HealthShield Cash Plan
  • Nursery Salary Sacrifice Scheme
  • Workplace Pension (Employer 4%/ Employee 5% of gross salary)
  • 20 days PTO
  • Equity for full-time employees
  • Iru Wellness Week off first week in July
  • Up to 16 weeks paid leave for new parents
  • Paid Family and Medical Leave
  • Modern Health - Mental Health Benefits - Individual and Dependents
  • Fertility benefits
  • Working Advantage Employee Discounts
  • Gym membership
  • In-office lunch stipend provided
  • Exciting opportunities for career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer-facing experienceSaaShigh-volume portfolio managementonboardingadoption strategiescustomer retentiontraining deliveryrisk managementexpansion opportunity identification
Soft Skills
strong communication skillsorganizational skillsadaptabilityproactive mindsetcustomer-first mindset