Iru

Customer Success Manager, Enterprise

Iru

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Manage a portfolio of enterprise customers across EMEA
  • Build relationships with executive stakeholders across multiple regions
  • Develop and execute tailored success plans aligned to business goals
  • Lead onboarding, enablement, and executive business reviews
  • Drive adoption, ROI, and long-term customer value
  • Identify and drive expansion opportunities with Sales
  • Navigate complex, multi-country account structures
  • Act as the voice of the customer to influence internal strategy

Requirements

  • 3–6+ years of customer success or account management experience in SaaS
  • Experience managing enterprise or strategic accounts (high ACV, complex orgs)
  • Experience working across EMEA markets and multi-country environments
  • Strong executive presence and consultative approach
  • Excellent communication, stakeholder management, and presentation skills
  • Ability to operate in a fast-paced, high-growth environment
Benefits
  • Competitive salary
  • Hybrid work environment (3 days in office per week)
  • 100% private healthcare coverage reimbursement for individual and dependents
  • HealthShield Cash Plan
  • Nursery Salary Sacrifice Scheme
  • Workplace Pension (Employer 4%/ Employee 5% of gross salary)
  • 20 days PTO
  • Equity for full-time employees
  • Iru Wellness Week off first week in July
  • Up to 16 weeks paid leave for new parents
  • Paid Family and Medical Leave
  • Modern Health - Mental Health Benefits - Individual and Dependents
  • Fertility benefits
  • Working Advantage Employee Discounts
  • Gym membership
  • In-office lunch stipend provided
  • Exciting opportunities for career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementSaaSstakeholder management
Soft Skills
relationship buildingexecutive presenceconsultative approachcommunicationpresentation skills