Irth Solutions

Project Manager

• As Senior Project Manager on the Irth EDO team, you would be responsible for planning and overseeing multiple customer projects to ensure that they are completed in a timely fashion and within budget and scope.
• You will plan and designate project resources, monitor progress and keep stakeholders updated in a timely manner.
• Your main goal would be to create and manage projects to successful completion - from initiation, through delivery, to closure, meeting all customer expectations and outcomes.
• Ideal candidates would possess broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner.
• Qualified candidates are self-starters and highly motivated to provide excellent customer service.

Senior Project Manager

People Operations

• The People Operations Coordinator provides administrative and operational support for the People (HR) team and helps deliver an excellent candidate & employee experience across the employee lifecycle.
• This role manages day-to-day people operations tasks – talent acquisition, onboarding, offboarding, benefits & payroll administration support, HRIS data accuracy, employee communications, compliance tracking, and reporting—while supporting a positive, inclusive workplace.

People Operations Coordinator

Product Manager

• Lead product strategy and execution across assigned product domains, aligned with company and technology direction.
• Define and maintain clear product roadmaps that reflect customer priorities and engineering constraints.
• Drive prioritization decisions in partnership with Engineering leadership and executive stakeholders.
• Translate technical capabilities into customer-facing product value.
• Partner with the CTO, Engineering, Architecture, and Data teams to ensure successful product delivery.
• Collaborate with Sales, Marketing, and Customer Success on product adoption, customer outcomes, and revenue growth.
• Contribute to product positioning, messaging, and go-to-market readiness.
• Lead and scale a high-performing Product Management team.
• Establish product management processes: roadmap governance, sprint alignment, and prioritization frameworks.
• Drive disciplined execution across the product lifecycle, from discovery through launch and optimization.
• Develop data-informed decision-making through product analytics and customer insights.
• Engage with strategic customers and partners to gather feedback and validate product direction.
• Support customer-facing activities including executive briefings and product demonstrations.
• Monitor competitive trends and market dynamics to inform roadmap decisions.

SVP, Product Management

QA Engineer

• Execute manual regression test scripts across release candidates, covering new features and existing functionality
• Validate functionality across a broad range of application modules, workflows, and user roles
• Perform smoke testing, feature testing, and onboarding regression validation
• Apply boundary and negative testing techniques to validate data integrity, edge cases, and error handling — particularly important for engineering data inputs and threshold-driven calculations
• Test against multiple client configurations and environments
• Support the development and execution of API and integration test cases as the team expands its testing coverage
• Log defects in Azure DevOps with clear reproduction steps, screenshots, and test data
• Triage and validate bug fixes; conduct regression on resolved defects
• Leverage Azure App Insights to capture additional error context where applicable
• Communicate clearly with developers to ensure defects are well-understood and actionable
• Create, update, and organize test cases and test suites within Azure DevOps
• Maintain the Master Test Script List as new features and modules are released
• Contribute to the Functional, Onboarding, and CIM Smoke Regression suites
• Collaborate with developers, product managers, and the QA Manager to align on priorities and release readiness
• Provide QA status updates and escalate risks to the QA Manager in a timely manner

QA Analyst

Support Engineer

• Advanced Technical Support:
• - Respond to and resolve customer inquiries and technical issues via phone, email, or conference calls.
• - Troubleshoot and diagnose complex hardware, software, and network problems.
• - Provide solutions and workarounds for technical issues, ensuring minimal disruption to customer operations.
• - Escalate unresolved issues to higher-level support or specialized teams when necessary.
• System Alerts and Ops Log Management:
• - Monitor system performance and ensure optimal operation including Ops Log, Parsing/No CDCs and Transmissions
• - Manage Freshdesk case volumes per policy .
• - Responsible for parsing errors, audits and No CDC;s
• Customer Engagement and Communication:
• - Maintain clear and effective communication with customers to understand their technical needs and issues.
• - Provide timely updates and follow-ups to customers regarding the status of their issues.
• - Document customer interactions, issues, and resolutions for future reference.
• - Develop and maintain technical documentation and user guides.
• Collaboration and Team Support:
• - Work closely with other technical support engineers and IT teams to resolve complex issues.
• - Collaborate with development and QA teams to identify and resolve software bugs and improve product quality.
• - Participate in team meetings and contribute to the continuous improvement of support processes and procedures.
• Training and Knowledge Sharing:
• - Train and mentor other technical support staff.
• - Share knowledge and best practices with the support team to enhance overall technical expertise.

Technical Support Engineer

Director

• - Own the ILM Professional Services practice end-to-end—driving both services revenue growth and delivery excellence across implementation, configuration, training, and ongoing managed services.
• - Drive services sales in partnership with the Account Executive team—owning pipeline development, solution scoping, SOW and proposal development, pricing, and contract negotiation.
• - Build and lead the ILM professional services team; set hiring plans, performance standards, and career development paths for implementation consultants, project managers, and land management SMEs.
• - Serve as the senior customer point of accountability; establish executive relationships, translate business objectives into delivery roadmaps, and oversee implementations from kickoff through go-live and adoption.
• - Own the ILM services P&L; manage delivery governance, resource utilization, revenue forecasting, and margin performance; report results and escalations to Irth leadership.
• - Develop repeatable ILM service offerings, implementation playbooks, and enablement assets; partner with Product to feed customer insights back into the roadmap and keep methodology current with product capabilities.
• - Collaborate with Sales, Account Management, and Support to identify expansion opportunities, drive net revenue retention, and represent Irth’s ILM practice at industry events and customer advisory boards.
• - Performs other duties as assigned by an appropriate administrator or their representative.

Director, Professional Services – EDO

• Define and drive end-to-end mobile test strategy, including test data, coverage, defect trends, and root cause analysis.
• Build, maintain, and scale automation frameworks for iOS and Android (Appium, Espresso, XCUITest)
• Integrate test suites into CI/CD pipelines for fast and reliable feedback.
• Test mobile applications on real devices using cloud labs (BrowserStack) to measure battery usage, network performance (3G/4G/5G), and memory leaks.
• Perform backend API testing to validate data integrity between the mobile front-end and servers.
• Perform exploratory and manual testing to identify edge cases and cover gaps beyond automated coverage.
• Mentor junior QA engineers and elevate the quality standards across the team.

Senior Quality Assurance Engineer – Mobile Applications

Recruitment

• Coordinate full-cycle onboarding for new hires: prepare offer materials, run background checks, complete new-hire paperwork, set up equipment access, and facilitate orientation.
• Prepare standard TA reports and dashboards (turnover, headcount, new hires, diversity metrics) and support ad-hoc analyses.
• Support recruiting operations: post jobs, screen basic applications, schedule interviews, maintain applicant tracking system hygiene, and coordinate candidate communications.
• Serve as a point of contact for Talent Acquisitions; escalate complex issues to Talent Acquisition Leader
• Support HR projects (process improvements, system implementations, DEI initiatives) and other duties as assigned.

Talent Acquisition Coordinator

Operations

• Own and evolve operating model for the business, driving process change, and adoption of standards and governance
• Own and evolve Irth's OKR framework; drive quarterly goal-setting, tracking, and review cadence across all functions
• Own and evolve the M&A Framework driving from due diligence to stabilization
• Lead the annual planning process with Finance, Sales, Product, and Engineering — translating strategy into executable plans
• Design the operating rhythm — leadership syncs, QBRs, Board reporting, and strategic initiative governance
• Build performance reporting on KPIs: ARR, NRR, NPS, delivery speed, and workforce productivity
• Champion continuous improvement across the Irth Management System (IMS) discipline
• Serve as a trusted advisor to the COO and Executive Team on operational health and cross-functional prioritization
• Partner with Enterprise IT to ensure the operating model is structured with standard tools and vendors to drive consistent adoption across the organization

VP of Operations, Planning & Performance

Product Designer

• Be the UX force at Irth — shaping digital products that make tough tasks feel effortless and users love.
• Help create the future of our web and mobile app products.
• Join a small but mighty Experience Team of three, where design leadership is not just welcomed—it’s expected.
• Own the full UX process, not just a slice of it.
• Work in a fast-paced, collaborative environment alongside product managers, developers, stakeholders, and customers.
• Translate insights and business goals into intuitive, impactful user experiences.