IronRod Health

Customer Success Manager

• Responsible for educating patients regarding home monitors and providing ongoing support
• Meet outbound/inbound call volume quota
• Manage client accounts
• Comply with HIPAA regulations
• Accurately log daily activity
• Provide detailed precise notations of patient conversations
• Responsible for educating patients regarding remote monitoring
• Enrollment of patients' information and equipment ordering
• Technical support knowledge of remote monitors
• Assist with remote monitor setup and maintaining connection
• Ability to multitask and provide highest quality of service
• Discuss general insurance coverage with patients
• Insurance verification and check benefits

CRM Patient Service Representative – Onsite, Potential for Hybrid