Ironclad

Administration

• Leverage your deep Ironclad expertise to design, configure, and optimize contracting processes, while enabling business users to be self-sufficient.
• Ensure Ironclad’s permission configurations and workflows adhere to company policies, risk levels and legal requirements.
• Ensure accurate and up-to-date contract records, metadata, and contract status within Ironclad.
• Serve as a key liaison between the Legal Department and internal stakeholders (Sales, Finance, Procurement, People team, etc.) in contract requests. Ensure timely coordination and turnaround of contract requests.
• Develop resources and assist in enabling business users on contracting processes.
• Assist Legal Counsel with document preparation, legal research, and special projects as needed.
• Serve as a “voice of the customer” by regularly sharing feedback to engineering, product, and design teams on Ironclad product features and use cases.
• Stay up-to-date on our product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide the Ironclad program effectively.
• Prepare, review, and process standard agreements (e.g., NDAs, order forms, amendments) in accordance with approved templates and playbooks

Contracts Administrator

Full-stack Engineer

• Design, build, and ship product features as part of a cross-functional product team (engineering, product, design, QE).
• Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects you can execute on during the internship.
• Write clean, maintainable, and well-tested code in one or more of our core languages (e.g., TypeScript, Java, Python), and participate in code reviews where you both give and receive feedback.
• Work across the stack (frontend, backend, or services) depending on team needs and your interests, with guidance from your mentor and manager.
• Instrument and monitor your work in production, using metrics and logs to understand impact and reliability, and help debug issues when they arise.
• Partner with product and design to understand user needs, test hypotheses, and iterate quickly on solutions that create real value for legal, sales, and operations teams.
• Contribute to team culture, documentation, and best practices so future interns and engineers can build on what you’ve shipped.

Software Engineer Intern

Solutions Engineer

• Lead high-quality discovery conversations to understand each prospect’s business goals, contract workflows, and pain points
• Design and deliver tailored yet repeatable demonstrations of the Ironclad platform, leveraging real-world contract scenarios to tell a compelling, value-driven story
• Run hands-on evaluations and proof-of-concepts that validate solution fit while maintaining deal velocity
• Partner closely with Mid-Market Account Executives to shape deal strategy, manage multiple active evaluations, and drive predictable outcomes
• Act as a trusted advisor throughout the buying journey, guiding prospects toward best-practice solutions that balance customization and scalability
• Clearly articulate Ironclad’s differentiated value and competitive positioning in mid-market deal cycles
• Collaborate cross-functionally with Sales, Customer Outcomes, Implementation, Product, and Marketing to share market feedback and improve go-to-market execution
• Support pipeline growth through enablement efforts, internal knowledge sharing, and participation in team initiatives and events

Senior Solutions Engineer, Mid Market

Account Executive

• Help support our rapid scale and make an impact on our revenue goals in the European market.

Enterprise Account Executive – Select Accounts, EMEA

Sales

• Develop and execute sales strategies to meet revenue targets through partnerships with other companies.
• Identify and establish new partnerships as well as establish strong relationships with existing partners to increase sales opportunities for Ironclad and profitable practices for our partners.
• Collaborate with internal sales, marketing, and product teams to create joint go-to-market plans and execute on them.
• Provide support and training to partners on product and service offerings to ensure they are equipped to effectively sell to their customers.
• Monitor partner performance and provide feedback to improve partner engagement and sales results.
• Negotiate and manage partner contracts, pricing, and terms to ensure mutually beneficial outcomes.
• Analyze market trends and competitor activity to identify new business opportunities and strategies.
• Provide regular reporting on partner performance, sales metrics, and market trends to management.
• Ensure compliance with company policies and procedures, as well as industry regulations and standards.

Director, Partner Sales

Digital Marketing

• Manage Website Content & Quality: Publish and update CMS content, maintain site hygiene (links, redirects, tagging), and run pre-/post-launch QA to ensure a polished, accessible, and error-free user experience.
• Support Organic Growth & SEO: Implement on-page optimizations, maintain structured data and schema, run SEO audits, publish answer-style content, assist with keyword research, and monitor emerging AI search visibility trends.
• Execute Website Experiments & Personalization: Assist with building A/B tests or personalized experiences in our CRO platform, ensuring correct setup, targeting, and tracking.
• Enable Marketing Campaign Execution: Build landing pages for cross-functional initiatives; partner with Brand, PMM, Demand Gen, and MOPs; and ensure everything renders correctly across devices and browsers.

Digital Marketing Specialist

Technical Account Manager

• Team Leadership & Management: As a first line leader, mentor and manage the Technical Services team, ensuring the high quality delivery of key team functions. Oversee the recruitment, development, and performance of the team. Continue to evolve job families and competencies as necessary.
• Demo Engineering: Delivering compelling product demos is essential for winning deals and educating prospects, customers, and analysts. We must provide standard demos that showcase key capabilities and common customer scenarios, as well as tailored demos for strategic or high-value opportunities.
• RFx and Questionnaire Responses: Responding to Requests for Proposal (RFP), Requests for Information (RFI), and security questionnaires is a critical part of our sales process for CLM solutions.
• Product Expertise and Product Development Alignment: Maintain deep expertise in the company’s products, services, and the broader CLM landscape to ensure the team’s efforts are aligned with delivering strong customer outcomes.
• Operational Rigor and Metrics Oriented Growth: Monitor operational metrics for team performance, engagement, and utilization to ensure team capacity aligns with our goal of reducing Cost of Sale while maintaining high-quality engagements.
• Cross Functional Collaboration and Influence: The role intersects with many internal Ironclad teams and functions, and a cross functional approach is critical for success.

Technical Services Manager

• Build, lead, and mentor a high-performing Solution Engineering team.
• Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven.
• Serve as a subject matter expert in supporting the sales team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad.
• Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.
• Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.
• Work closely with Sales leadership to understand deal support needs for the Midmarket segment and establish effective and scalable engagement models for deal cycles.
• Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.
• Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.
• Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities.
• Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.
• Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform from the lens of the customer
• Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge!

Solution Engineering Manager, Midmarket

Manager

• Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers.
• Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention.
• Conduct in-person training, including preparation, delivery, and follow-up activities.
• Partner with Instructional Designers to provide content feedback to improve training materials and programs.
• Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements.
• Help create and experiment with new scaled/training engagement strategies.
• Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A.
• Represent Ironclad at in-person events, including travel as needed to support these initiatives.
• Partner and support GTM teams on upsell and expansion opportunities.
• Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes.

Customer Enablement Manager

Product Marketing

• Develop and execute Ironclad’s competitive intelligence program, equipping Product, Marketing, and GTM teams with actionable insights and data to drive strategic decision-making.
• Conduct ongoing competitive analysis and market assessments to monitor key players and industry trends within CLM but also the broader AI market.
• Identify competitive threats and opportunities, and develop strategic recommendations for product positioning, messaging, and differentiation.
• Provide competitive deal support on certain high value strategic deals.
• Drive towards tangible metrics such as improvements in competitive win rates.
• Own the win-loss analysis program, gathering insights from sales teams, customers, and prospects to understand why deals are won or lost.
• Leverage AI to deepen competitive and win/loss insights, and then leverage ai agents to utilize these insights to navigate deal scenarios.

Senior Product Marketing Manager – Insights

AI Engineer

• Build and Tune models and AI capabilities that ingest legal documents, extract key information, and deliver actionable insights to customers
• Implementing backend services that power document understanding, classification, and natural language search
• Explore and apply cutting-edge techniques in NLP, LLM integration, Prompt / Context Engineering, and semantic search to advance Ironclad’s AI/ML vision
• Design and maintain robust systems for prompt management, model training / tuning, orchestration, evaluation & inference, with a focus on scalability, reliability, and observability
• Develop and scale retrieval-augmented generation (RAG) systems and agent-based orchestration frameworks for complex legal workflows
• Help build foundational AI/ML infrastructure, including tools for experimentation, model versioning, and online/offline performance monitoring
• Partner closely with product managers and designers to shape user-facing AI experiences and deliver value through APIs and intelligent features

• Collaborate cross functionally with product managers, designers, and other engineers to spec, design, and build features and systems
• Partner with quality engineers to define, build and maintain testing strategy
• Contribute to technical discussions, code reviews, observability, ensuring scalability, maintainability, and performance.
• Grow your teams by interviewing and recruiting talented engineers to Ironclad
• Work on a modern stack built upon: TypeScript, ReactJS, Node.js, Java, and Docker containers in Kubernetes on Google Cloud Platform (experience with these specific technologies not required)

Software Engineer II

• Collaborate with designers, product managers, and other engineers to spec, design, and build features and systems.
• Contribute to front-end architecture discussions, improve UI performance, ensuring scalability, and maintainability.
• Create polished, accessible, and mobile-friendly user interfaces using modern front-end technologies and frameworks.
• Partner with quality engineers to define, build and maintain testing strategy.
• Mentor and provide thoughtful feedback to others on the team.
• Help interview and recruit talented engineers to Ironclad.
• Work on a modern stack built upon: ReactJS, TypeScript, Node.js, and Docker containers in Kubernetes on Google Cloud Platform.

Senior Software Engineer – Search and Discovery

• Define and refine Ironclad’s adoption KPI framework across core, advanced, and AI feature sets.
• Partner with BI and Product to ensure reliable access to all required telemetry for GA features, new launches, and AI workflows.
• Build monthly and quarterly insights packages that highlight adoption trends, friction points, and recommended strategies across segments.
• Produce quarterly Adoption Health reports and contribute to companywide scorecard visibility.
• Own and operate the Adoption Council, a quarterly forum aligning Product, PMM, CAE, and CO leadership on key insights, Tier 1 feature focus areas, and adoption strategies.
• Summarize product feedback as part of our Product Business Review process, translating adoption data into actionable insights for our product team that can inform roadmap decisions.
• Design and optimize automated adoption journeys and risk-based playbooks across the entire post-sale lifecycle.
• Rewrite playbooks as part of the FY27 top-to-bottom journey redesign, ensuring earlier risk detection, streamlined guidance, and modernized content.
• Write customer-facing copy that is clear, directive, and aligned with key JTBD at each stage.
• Conduct quarterly effectiveness assessments and implement improvements tied to product releases and scoring updates.
• Ensure playbooks integrate with CSM workflows and escalate appropriately when human intervention is needed.
• Own quarterly refresh cycles for Adoption Health Score and Renewal Outcome Score; partner with BI/CS Ops on testing, validation, and rollout.
• Support introduction and pilot of an Implementation Score to improve visibility into early customer health.
• Ensure scores surface clear, actionable prioritization for CSMs/CAEs and tie directly to renewal risk signals and opportunity identification.
• Serve as the Scaled CX owner for Release Readiness across ~6 major product releases annually.
• Partner with Product, BI, PMM, and Enablement to define telemetry requirements, evaluate 30/60/90 day adoption performance, and surface customer friction.
• Launch automated adoption playbooks aligned to each release and ensure new features are incorporated into scoring, journeys, and playbooks.
• Identify and coordinate customer communications or in-product changes needed to support adoption.
• Build and own a repeatable framework for measuring adoption lift attributable to training, certification, Accelerators, self-service content, and in-product guidance.
• Partner with Product, Sales, and early customers to define MVP adoption motions for incubation products (e.g., Jurist).
• Ensure emerging product teams have the data, insights, and playbooks needed for successful customer onboarding and expansion.
• Collaborate with Documentation, Learning Experience, and Product to identify where AI-powered help, walkthroughs, or in-product guidance can reduce customer effort and accelerate adoption.

Senior Adoption Programs Manager

Implementation Specialist

• Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations.
• Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders.
• Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances.
• Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals.
• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team.
• Proactively identify opportunities to improve our team’s implementation processes
• Respond to customer escalations in a way that inspires confidence and customer loyalty
• Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers